Vice President of Customer Success - WorldBridge Partners Chicago NW : Job Details

Vice President of Customer Success

WorldBridge Partners Chicago NW

Job Location : Philadelphia,PA, USA

Posted on : 2025-08-14T04:12:42Z

Job Description :

Location: Philadelphia or Chicago

Industry: E-Commerce, Mail, Parcel & Document Distribution

Join a global leader in e-commerce logistics! We're seeking a visionary Vice President of Customer Care to drive customer-centric strategy and lead high-performing teams across customer service, key accounts, and communications.

What You'll Do:

  • Lead end-to-end customer experience strategy
  • Drive cross-functional collaboration and performance
  • Use data and insights to improve satisfaction and loyalty
  • Champion a customer-first culture company-wide
  • Work closely with C-suite to align on growth goals

What You Bring:

  • 10+ years in customer experience, including 5+ in senior leadership
  • Proven success building CX strategies that deliver results
  • Strong analytics and strategic thinking
  • Experience in e-commerce, shipping, parcels, or mail
  • Familiarity with platforms like ServiceNow a plus
  • Bachelor's required; MBA preferred

Why Join?

✓ Fast-paced, innovative culture

✓ Financially backed global company

✓ High-impact executive role with room to grow

✓ Competitive salary + bonus, full benefits, and 401(k)

Apply now – Send your resume to [email protected]

Apply Now!

Similar Jobs ( 0)