Vice President IT Global Service Desk - Hiregrowth : Job Details

[Hybrid] NYC | Morristown, NJ | Purchase, NY | Charlotte, NC

Our client is a global insurance and reinsurance leader built on integrity, collaboration, and innovation. We're looking for a VP of Global IT Service Desk to oversee daily operations of their IT support function.

What You'll Do:

• Lead and manage a global IT Service Desk (Tier 1–3 support)
• Oversee vendor relationships, incident management, and SLAs
• Supervise on-site and outsourced support teams across all regions
• Drive operational and strategic improvements in service delivery, efficiency, and user experience

What You'll Bring:

• 10+ years in IT infrastructure/service desk roles, with 5+ in leadership
• Experience managing large, global, multilingual support teams
• Strong communication, vendor management, and strategic thinking skills
• Proven ability to drive operational excellence in a fast-paced environment

Competitive compensation, full benefits, growth opportunities, flexible hybrid work culture