Vice President, Digital Product and UX - Shake Shack : Job Details

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The Vice President, Digital Product and UX will drive Shake Shack's digital product roadmap and innovation. This individual will be responsible for bringing our Digital vision to reality. This includes managing the Digital Product roadmap, building strategic business cases, aligning cross-functional teams to define requirements and executing against key digital priorities. The role oversees all our Digital platforms: web, iOS, Android, native delivery, and kiosk channels. The role includes oversight of Digital User Experience and experience design. The right candidate is passionate about building integrated digital experiences with prior experience launching omni-channel digital products and overseeing a high-performing Digital Product and UX team. The right candidate is also comfortable developing a strategic roadmap for Digital Transformation, prioritizing key initiatives, building financial business cases, and allocating significant capital investment at a rapidly growing company. They are a digital evangelist, skilled cross-functional manager with demonstrated multi-year success with initiatives that drive revenue, guest frequency, platform conversion, and guest retention.

Essential Job Duties and Responsibilities:

• Own the digital roadmap, including gathering and developing requirements, briefing to internal and external partners, oversight over key milestones, and integration into our online/offline channels. Oversee the design of our digital platforms to reduce friction and convey Brand value and hospitality.
• Own backlog and project grooming as well as prioritization of the digital roadmap with an eye for quick wins, revenue impact, and improved customer experience. Lead the prioritization of epics/features/stories within the backlog of agile releases, and ensure that product managers are managing the flow of work.
• Build strategic business cases for all digital projects incorporating internal stakeholder feedback, needs, and priorities along with key inputs from Finance.
• Hire, coach, and lead a high-performing team of digital product managers with the ability to own and execute on specific platforms and projects. Scale teams and ensure the product organization is effective, healthy, and set up for success by establishing clear and measurable goals.
• Evangelize digital projects to the company with effective written and verbal communication to cross-functional teams – leading the Digital Governance process to maximize the effective use of our CapEx dollars for thoughtful throughput that drives both revenue and guest experience.

Minimum Qualifications:

• Education: Bachelor's Degree
• Degree Field(s): Marketing, Management, or Computer Science
• Work Experience: 10+ years
• Supervisory Experience: 4-6 years
• Related Experience: Product management leader within a corporate digital team; must have experience with UX design.

Preferred Qualifications:

• Education: Master's Degree
• Degree Field(s): Marketing, Technology, or related field; MBA preferred
• Work Experience: 15+ years
• Supervisory Experience: 4-6 years
• Related Experience:
  • Digital product management leadership with a proven track record of launching digital products
  • Has managed teams (internal and external) in a fast-paced environment
  • Strategic acumen with prior oversight of >$20M CapEx budget
  • Strong team leader with a proven track record of growing teams and coaching direct reports
  • Experience in design with agencies and preferably internal user experience design teams

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $196,398.00 - $263,058.00

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About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we Stand for Something Good.

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.