Vice President, Customer Success - Confidential : Job Details

Vice President, Customer Success

About the Company

Ambitious provider of white-labeled marketing apps

Industry Internet

Type Privately Held, Private Equity-backed

Founded 2018

Employees 1001-5000

Categories

• Information Technology & Services
• Software
• Publishers
• Information
• Publishing
• Computer Programming
• Advertising
• CRM
• E-Commerce Platforms
• Marketing
• Professional Services
• Computers
• Technology

Specialties

• saas
• marketing
• advertising
• and crm

About the Role

The Company is in search of a VP of Customer Success to spearhead its global post-sales strategy. The successful candidate will be responsible for the implementation, adoption, retention, and overall customer experience on a worldwide scale. This executive role demands a strategic leader with a proven track record in building and scaling Customer Success organizations, particularly in the context of high-growth SaaS environments. The VP will be tasked with driving the transformation of the customer journey, leading a large global team, and ensuring that the Customer Success strategy is in line with the company's growth, retention, and NRR goals. Key responsibilities for the VP of Customer Success at the company include leading and evolving the customer success strategy, serving as a key member of the senior leadership team, and acting as the global voice of the customer. The role also involves architecting a scalable organizational design, building and scaling functions focused on adoption and retention, and developing future leaders within the post-sales organization. The ideal candidate will have over 12 years of experience in B2B SaaS customer success, with a strong background in 1:many onboarding models and digital adoption programs. They should be adept at leveraging data and customer insights to drive strategy and be passionate about building high-performing, distributed teams in a remote-first, global setting.

Hiring Manager Title Co-Founder

Travel Percent Less than 10%

Functions

• Sales/Revenue
• Account Management/Optimization