Vice President, Credit Solutions - Hoosier Hills Credit Union : Job Details

Join Our Award-Winning Team as the Vice President, Credit Solutions!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year!

Are you experienced in all areas of loss mitigation, loan servicing, and collections?Do you thrive in a leadership role where you can make a measurable impact on portfolio performance and member satisfaction? Are you ready to join a purpose-driven organization that is committed to making a positive difference in the lives of members and the communities we serve?

If so, this may be the opportunity for you.

What We Offer:

• Competitive Salary: $80,203.55 - $120,305.33, Commensurate with experience.
• Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and much more.
• Impactful Work: Your efforts will ensure regulatory compliance while safeguarding members and the Credit Union.
• Supportive Environment: Work with a team that values your contributions and supports your professional growth.
• Growth Opportunities: Advance your career within a dynamic and rewarding industry.
• A Rewarding Career: Be part of a team that's dedicated to making a positive difference in the lives of our members and the communities we serve.
• Hybrid Work Environment: Enjoy the flexibility of a hybrid work model that allows you to balance in-office collaboration at our Bedford, Indiana corporate office with remote work 2 days a week upon completion of initial onboarding.

Opportunity Overview:

As the Vice President, Credit Solutions, you will manage the Credit Union's Credit Solutions (Collections) Department and ensure that every effort is made to maintain the desired level of delinquency and charge-offs as outlined in our strategic plan. You will oversee all areas of loss mitigation, including collections, modifications, foreclosures, bankruptcy, repossessions, and outsourced servicing providers—while leading a skilled team to deliver consistent, outstanding service to both internal and external members.

What You'll Do:

• Provide collections/delinquency-related data to Accounting/Finance.
• Create and maintain procedures for all Credit Solutions department functions.
• Serve as a voting member on the Commercial Credit Committee and Employee Loan Committee.
• Supervise the management of all bankruptcy cases (Chapter 7, 11, and 13).
• Supervise the management of all foreclosures and repossessions.
• Authorize and work with attorneys to file suit when necessary.
• Approve loans to be submitted to outside collection agencies.
• Hire, train, and supervise Credit Solutions staff.
• Conduct collection calls.
• Post monthly trustee payments.
• Approve loans in workout scenarios.
• Create monthly and quarterly reports for Management and Board of Directors.
• Oversee and document collateral protection insurance claims.
• Authorize changes in loan terms, waivers of payments, due date changes, and release of collateral on existing loans.
• Update credit reports and perform file maintenance.
• Attend bankruptcy hearings.
• Perform other duties as assigned.

What We're Looking For:

• Associate degree in a related field or equivalent experience required.
• Minimum of four years of experience in a loan servicing or collection department required.
• Extensive knowledge of Credit Union collection policies and procedures.
• Advanced experience in all areas of loss mitigation, including collections, charge-offs, modifications, foreclosures, bankruptcy, repossessions, and managing outsourced servicing providers.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent organizational and time management skills.
• Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
• Supervisory experience preferred.
• Professional, well-developed interpersonal skills necessary for supervising staff and representing the Credit Union positively.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

If you're ready to make a lasting impact on our Credit Solutions operations while growing your career in a collaborative, mission-driven environment—apply today to join our award-winning team!

PM19

Compensation details: 80203.55-120305.33 Hourly Wage

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