Vice President Clinic Operations - The Jewish Board : Job Details

Posted Wednesday, August 6, 2025 at 4:00 AM

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PURPOSE:

The Vice President of Clinic Operations provides strategic leadership and oversight of all non-clinical operations while partnering with clinical leadership to maximize efficiency, standardization and productivity across the division. This role drives divisional improvements in client access, call center and scheduling performance, data-driven operations, EMR optimization, and fiscal performance. The VP leads innovation, operational excellence and workforce strategies that are scalable and result in increased volume and growth, while enhancing client and provider experience across the continuum.

POSITION OVERVIEW:

The Vice President of Community Behavioral Health Operations plays a pivotal role in overseeing all non-clinical and front-end operations across The Jewish Board's behavioral health programs. Reporting to the CBH Executive Program Director, this leadership position ensures seamless, equitable, and efficient client access to care through centralized scheduling, call center operations (onshore and offshore), intake, registration, discharge and front-desk workflows. The VP collaborates closely with departments such as Finance, Information Technology, One Call, Quality and Transformation, and Compliance to align operational goals, drive efficiency, and uphold regulatory standards. Additionally, this role focuses on standardizing procedures, centralizing operational processes, and utilizing data-driven strategies to enhance performance metrics and improve overall performance of The Community Behavioral Health Division.

KEY ESSENTIAL FUNCTIONS:

Operational Leadership & Oversight

• Oversee all non-clinical operations across Community Behavioral Health services, ensuring effective service delivery, regulatory compliance, and operational efficiency.
• Direct supervision of central operations managers and assigned staff, including formal individual supervision, team meetings, performance evaluations, professional development and hiring
• Develop, implement, and manage innovative centralized access pathways for clients, including call center operations and scheduling processes.
• Lead the continued expansion and enhancement of centralized call centers, clinic administrative teams and scheduling functions, ensuring timely, equitable, and seamless client access to services.
• Standardize insurance verification and copayment processes, ensure fidelity to billing requirements though standardized workflows and quality assurance activities.
• Oversight of centralized case assignment and discharge team ensuring that cases are assigned and discharged timely and reducing administrative burden on clinical providers.
• Leads high performing, service focused team of on shore and offshore employees through implementation of standardized work, systems of accountability and professionalism and employee engagement.
• As part of the CBH leadership team, Partner with clinical leadership to ensure that client & employee experience, productivity, and fiscal goals are achieved through implementation of operational efficiencies.

Regulatory Compliance & Quality Assurance

• Ensure all operations are fully compliant with federal, state, and local regulatory requirements, as well as organizational policies and procedures.
• Collaborate with compliance, clinical leadership, and quality teams to implement systems and monitoring tools that ensure high standards of practice across all Community Behavioral health Programs.

Data, Metrics, and Performance Monitoring

• Monitor and report on key performance metrics including no-show rates, scheduling capacity, provider productivity, and call center service levels.
• Utilize data insights to drive continuous improvement initiatives and inform strategic decision-making
• Serve as the lead operational stakeholder for the Electronic Medical Record (EMR) system, working closely with ITS and clinical leadership to maximize system functionality, efficiency, and user engagement.
• Champion innovations and best practices in EMR utilization and implementation to support clinical operations, documentation, scheduling, and reporting

Revenue Cycle & Financial Operations

• Act as a key member of the Revenue Cycle team, ensuring that non-clinical operations are aligned with billing and reimbursement goals.
• Implement processes that support accurate and timely documentation, scheduling, and authorization to maximize revenue capture and minimize denials.
• Standardization regarding regular capture of insurance and demographic information and co-pay and sliding scale processes
• Other duties as assigned

CORE COMPETENCIES for the position include:

• Ability to design and execute systemwide strategies including transformation initiatives and centralized operations
• Skilled in leading large, distributed teams, including fostering collaboration and aligning team objectives with organizational goals
• Understanding of OMH, DOHMH and OMIG regulations and the ability to ensure compliance while promoting innovation
• Proficient in establishing and interpreting operational KPIs and using analytics to drive and measure performance
• Skilled at building relationships with internal and external stakeholders, such as negotiating partnerships, mentoring team members, and driving stakeholder engagement
• Demonstrated expertise in decision-making under pressure, strategic planning, and leading through change
• Change management in complex organizations
• Experience leading cross-functional teams across finance, clinical, and IT domains.
• Skilled in enhancing patient and provider satisfaction through improved operational processes

EDUCATIONAL/TRAINING REQUIRED:

• Master's degree in business administration, Healthcare Administration or related field.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Minimum of 8-10 years progressive experience in complex healthcare overseeing front end functions, centralized operations and fiscal management
• Proficiency with EMR, data reporting tools, and experience with ambulatory services operations.
• Experience in a behavioral healthcare regulatory environment preferred

COMPUTER SKILLS REQUIRED:

• Proficient with electronic health record; Microsoft Office (Word, Powerpoint, Excel, Outlook); comfortable and proficient using audio video platforms (i.e., Zoom).

VISUAL AND MANUAL DEXIERITY:

• The candidate should be able to read documents for analytical purposes such as computer information, software, computer graphic design programs, etc.
• Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT/PHYSICAL EFFORT

• The work environment involves limited physical risk or hazardous conditions.
• To perform the essential functions of this job, the candidate is routinely required to sit (80% of the time) and stand or be in the community ( 20% of the time)
• This is a hybrid position; must be able to travel to visit programs in all 5 Boroughs as needed

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.