Veterinary Support Associate New York City, NY - Small Door : Job Details

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2025.

At Small Door, our Veterinary Support Associates are part of a supportive and collaborative network invested in their growth. This role is perfect for those beginning their journey in veterinary medicine, offering the opportunity to start with little to no experience and learn the ins and outs of the field. Working hand-in-hand with our medical team and our ops team, Veterinary Support Associates interact directly with our members and their furry friends while enjoying state-of-the-art facilities and strong doctor-to-nurse staffing ratios. With the added support of a 24/7 telehealth team and dedicated call center, we drastically reduce administrative burdens and incoming calls, allowing Veterinary Support Associates to focus on developing their skills and providing exceptional care. We are committed to a healthy work/life balance, leveraging advanced technology to minimize repetitive tasks, and we prioritize a positive work culture.

What you'll do

• Oversee scheduling, wait times, and member communications, including calls, emails, and billing.
• Serve as a knowledgeable resource for members, answering questions and sharing information.
• Ensure a clean, welcoming, and on-brand environment, prioritizing hospitality and service.
• Anticipate needs, find solutions, and ensure smooth experiences for members.
• Recognize and respond to medical emergencies and illnesses.
• Assess patients, record vitals, and assist doctors with diagnostics and treatments.
• Provide basic husbandry, nursing care, and compassionate monitoring of patients.
• Capture radiographs, prepare and run lab samples, and administer medications

Who you are

• Self-motivated, team player with excellent communication skills and attention to detail.
• Customer-service oriented with the ability to connect with others, exuding empathy and compassion.
• Passionate about animals (especially cats and dogs!) and committed to their care.
• Thrives in a fast-paced environment and isn't afraid to take initiative.
• A strong communicator with a high standard for operational excellence, and the passion to provide an exceptional customer experience.
• Comfortable with computers and online tools (familiarity with Slack is a plus!).
• Flexible and available to work non-traditional hours, including weekends (four 10-hour shifts per week).
• Physically capable of lifting up to 50 lbs. when needed.

What you'll get

• Opportunities for upward mobility and professional growth.
• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• 401(k) with a 4% company match.
• Generous paid time off, parental leave, and company-wide holidays.
• Commuter benefits and subsidized health and wellness programs.
• Discounted veterinary care for your furry loved ones.
• A chance to make a meaningful impact in a collaborative, supportive environment.
• A team that lives by our core values and always has your back.

New York Pay Range

$18 - $21 USD

Small Door is proudly a public benefit corporation and committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.

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