Veterinary Services Representative - Shelter Veterinary Services - Denver Dumb Friends League : Job Details

Job Type Full-time Description Are you compassionate about animals and have a desire to speak for those who cannot? For over 115 years, Humane Colorado has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice. Purpose of Position: Maintain a smooth and orderly flow of patients through shelter veterinary services while providing exceptional customer service. Assist the shelter veterinary services team in providing medical care and treatment for animals. Responsibilities

• Perform clinic reception duties including handling incoming phone calls, greeting and assisting patrons, scheduling appointments, and filling prescription orders.
• Counsel patrons through end-of-life decisions. This includes making referrals for low-cost veterinary clinics when appropriate, cultivating conversations around behavior and medical concerns, and reviewing cremation and memorial options.
• Set a positive tone for each visit by greeting patrons and pets in a professional and friendly manner via professional and timely phone or in person communications.
• Ensure patron check-in and discharge processes are smooth and efficient.
• Manage shelter calendar by accurately scheduling, confirming, and canceling appointments.
• Accurately enter patron payments and create end-of-day reports.
• Prepare, update , and maintain patient and client records.
• Manage front desk along with lobby cleaning and maintenance.
• Contribute to and lead initiatives to improve processes and procedures.
• Provide training to other employees that assist in front desk shifts.
• Gather basic veterinary history of patient and relay accurate information to support staff.
• Provide general information and answer questions about programs and services, educating patrons on basic shelter and veterinary information and procedures.
• Perform administrative tasks such as data entry to update patron and animal records.
• Work directly with and provide oversight to volunteers. Train as needed.
• Assist technicians and veterinarians in the performance of medical and surgical procedures.
• Administer medications as directed to shelter animals.
• Clean, disinfect, and maintain surgical and medical areas and supplies.
• Handle and move animals prior to and following medical procedures, restraining animals as needed.
• Assist in the induction and preparation of animals for surgery.
• Recover animals from surgery and teach other staff, volunteers, and interns on how to perform the task.
• Identify, assist with and be able to perform sample diagnostic testing as directed.
• Perform euthanasia and related tasks.

People Care People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns. Competencies Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources. Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Analytical Thinking
• Communication Skills
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Full-Time Benefits - Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• 401(k) with matching
• Employee discounts
• Discounted Pet Insurance
• and more!

Compensation: Starting at $20.00 - $20.90 per hour (starting pay commensurate with market, experience, and equity) Work Conditions and Physical Requirements Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Exposure to radiation in association with performing radiology procedures. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Repetitive motion associated with medical and surgical care. Frequent lifting of animals and objects up to 40 pounds with reasonable accommodation. We will begin reviewing applications as they are received and anticipate closing the application period on August 7, 2025. Requirements Position Qualifications Knowledge/Skills/Abilities

• Proficiency in Microsoft Office programs
• Strong interpersonal communication skills, with an ability to serve all members of our community with respect and compassion regardless of individual circumstances
• Ability to work in a team environment or independently
• High attention to detail

Required

• Education: High school diploma or equivalent
• Work Experience: Previous customer service experience and/or professional experience in animal welfare/working with animals
• Special Training, Certification or Licensure : None

Desired

• Experience working in a veterinary clinic or similar environment
• Veterinary Assistant Certification
• Experience with Chameleon and EZY Vet veterinary software
• Bilingual fluency speaking both English and Spanish

Salary Description $20.00-$20.90