Veterinary Practice Manager - Neighborhood Veterinary Centers : Job Details

Veterinary Practice Manager Location: NVC – Lake Charles, Louisiana Position Type: Full-Time | $60,000–$65,000 Salary | Annual Bonus Opportunity | Relocation Support Available! Schedule: 5 days/week with occasional Saturdays What We're Looking For We're searching for a motivated, people-first leader with strong veterinary operations experience who thrives in a fast-paced, team-centered environment. You are: An experienced veterinary or healthcare leader with 3+ years of management experience Passionate about servant leadership and team development A strong communicator with a talent for aligning teams and solving problems Confident in inventory control, KPI tracking, and client service excellence Ready to lead from the front with a calm presence and strategic mindset About NVC – Lake Charles Neighborhood Veterinary Centers – Lake Charles is part of a growing network of family-owned veterinary hospitals rooted in compassion, integrity, and purpose. We believe in presence over pressure, relationships over transactions, and building healthy teams to serve healthy communities. At Lake Charles, you'll find: A collaborative, high-performing team A leadership culture built on trust and mentorship A loyal and engaged client base Room to lead, grow, and make an impact The Opportunity As Practice Manager, you will be the cultural driver and operational lead of our Lake Charles location. This is not a back-office role. You will be hands-on and visible—building people, refining processes, and enhancing the client and patient experience every day. What You'll Do Lead the Team Stay active and present on the floor—coach, encourage, and lead by example Foster a culture of support, accountability, and team achievement Manage scheduling, communication, performance reviews, and one-on-ones Encourage staff development and continuous learning Elevate the Client Experience Drive client satisfaction, engagement, and retention Partner with Marketing to increase visibility and community outreach Ensure professionalism and consistency in all communications Handle escalated concerns with empathy and confidence Drive Operational Success Oversee inventory, vendor relationships, and facility needs Track and support financial performance alongside Operations leadership Use KPIs and data to identify bottlenecks and drive improvements Ensure Compliance & Safety Maintain OSHA, DEA, TVB, and labor law compliance Lead safety efforts and manage Workers' Comp documentation Protect staff, client, and patient confidentiality Provide Financial & Administrative Insight Assist with budgeting, forecasting, and financial analysis Oversee billing processes and support accounts receivable health Help sustain long-term profitability and service excellence Compensation & Benefits $60,000–$65,000 annual salary Annual performance-based bonus opportunity Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off & Paid Holidays Life Insurance & Employee Assistance Program CE and Professional Development Support Employee Veterinary Discounts Why Join NVC? Lead with Purpose: We believe great leaders serve first. Supportive Culture: Work with a team that cares deeply—for each other and their clients. Room to Grow: You'll have opportunities for mentorship, learning, and advancement. Meaningful Work: Your leadership will help pets live longer, happier lives—and help people feel supported and seen. We absolutely would love to hear from you! Employment Type: Full Time Years Experience: 3 - 5 years Salary: $60,000 - $65,000 Annual Bonus/Commission: Yes