Salary: $59,345.00 - $90,211.00 Annually Location : Lebanon County, PA Job Type: Non-Civil Service Permanent Full-time Job Number: N-2025-32521 Department: Department of Military & Veterans Affairs Division: MV Div St Vets Bfts Svcs Opening Date: 09/03/2025 Closing Date: 9/12/2025 11:59 PM Eastern Job Code: 48250 Position Number: 00011737 Union: Non Union Bargaining Unit: A3 Pay Group: ST07 Bureau / Division Code: 00136208 Bureau / Division: Lickdale Vet Connect Worksite Address: Fort Indiantown Gap Worksite Address: 40 Fisher Avenue City: Jonestown, Pennsylvania Zip Code: 17038 Contact Name: Tracy Wylie-Perry Contact Email:
[email protected] THE POSITION If you are passionate about improving the lives of veterans and their families, consider becoming a Veteran Services Officer with the Department of Military and Veterans Affairs (DMVA). In this role, you will work closely with veterans and dedicated advocates to meet their needs and provide crucial support and guidance through outreach, intake, and counseling. By offering your expertise and assistance in accessing essential benefits, you will play a vital role in positively impacting the lives of those who have served our country. If you are dedicated to advocating for veterans and their well-being, this is an ideal opportunity for you! Watch this video to see how you can make a difference working for the Department of Military and Veterans Affairs. Come join the DMVA team, apply today! DESCRIPTION OF WORK In this position, you will have the opportunity to support and serve veterans by guiding them through the process of filing for benefits. You will work closely with them to complete and submit their application forms, ensuring that all legal requirements are met. As a representative and advocate for veterans, you will communicate with medical professionals to gather necessary evidence and provide them with the required forms. Your role will also involve conducting interviews with claimants to gather information and facilitate the development of their claims. Through your efforts, you will play a vital role in helping veterans receive the benefits they deserve. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, up to 5 days out of 10 days in a pay period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:
- One year as a Veterans Services Specialist, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Five years of experience in analyzing and determining individuals' eligibility for public benefits or services programs; or
- One year of experience in analyzing and determining individuals' eligibility for public benefits or services programs and a bachelor's degree in human services, business administration, public administration, or a related field; or
- An equivalent combination of experience and training.
Special Requirement:
- This job requires you to possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.
Additional Requirement:
- You must possess a valid federal or state-issued photo ID and pass a favorable NCIC screening for admittance to Fort Indiantown Gap.
Preferred Qualifications (not required):
- Knowledge of interviewing techniques used to gather information for public assistance programs and their eligibility requirements
- Ability to establish and maintain effective working relationships and to communicate effectively both orally and in writing
- Experience with veterans benefits and services programs
- Experience with identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements
- Non-commercial Class C Driver's License or equivalent
- Willingness to travel which may require overnight stays on short notice
Legal Requirement:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). (
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Veterans Services Specialist, DMVA for one or more years full-time?
02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time experience do you possess in analyzing and determining individuals' eligibility for public benefits or services programs?
- 5 years or more
- 4 but less than 5 years
- 3 but less than 4 years
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- None
04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much college coursework have you completed in human services, business administration, public administration, or a related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information.? You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
- Graduate Coursework
- A Conferred Bachelor's Degree
- 120 or more credits
- 90 but less than 120 credits
- 30 but less than 60 credits
- Less than 30 credits
- None
06 Preferred Qualification: What level of education do you have? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information.? You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
- Doctorate degree
- Master's Degree
- Bachelor's degree
- Associate's degree
- Some college
- High school diploma or GED
- Other
07 Preferred Qualification: If you have a degree, in what field is your degree? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information.? You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
- Human Services
- Business Administration
- Public Administration
- A Closely Related Field
- Another Field
- I Do Not Have A Degree
08 If you answered, a closely related field or another field , in what field is your degree? (Indicate N/A if not applicable.) 09 Preferred Qualification: How many years of experience do you have in analyzing and determining individuals eligibility for public benefit programs?
- 5 years or more
- 4-less than 5 years
- 3-less than 4 years
- 2-less than 3 years
- 1-less than 2 years
- Less than 1 year
- None
10 Please list dates and employers where you gained experience in analyzing and determining individuals' eligibility for public benefit programs. (If none, type N/A.) 11 Preferred Qualification: How many years of experience do you have with veterans benefits and services programs?
- 5 years or more
- 4-less than 5 years
- 3-less than 4 years
- 2-less than 3 years
- 1-less than 2 years
- Less than 1 year
12 Preferred Qualification: Do you have experience in identifying available or potential resources that can provide veterans with services? (Check all that apply.)
- Housing Assistance Compensation or Pension Programs
- Homeless Programs
- Food Distribution Programs
- Temporary Financial Assistance Programs
- Other
- None
13 Please list the dates and employers where you gained the experience above in determining benefits. (If none, type N/A.) 14 Preferred Qualification: Please indicate the types of data you have used to determine benefits eligibility. (Check all that apply.)
- DD214
- Income
- Disability Rating
- Other
- None
15 Preferred Qualification: How many years of experience do you have with identifying and promoting veteran benefits and services to the public, community partners and federal, state and local providers through formal or informal meetings, events, consultations and speaking engagements?
- 5 years or more
- 4-less than 5 years
- 3-less than 4 years
- 2-less than 3 years
- 1-less than 2 years
- Less than 1 year
- None
16 Please list dates and employers where you gained experience in identifying and promoting veterans' benefits and services. (If none, type N/A.) 17 Preferred Qualification: Do you possess a valid non-commercial class C driver's license or equivalent?
18 Preferred Qualification: Do you have a valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer?
19 Preferred Qualification: Do you have experience in marketing and planning shows and working with exhibitions?
Required Question
