Venue Guest Services - Toyota Amphitheater - Live Nation Entertainment : Job Details

Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations. Refer unresolved customer grievances to designated departments for further investigation Solicit sales of new or additional services or products. Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fan...Guest Service, Guest, Customer Service, Retail