Vehicle Delivery Coordinator - Pat Lobb Toyota of McKinney : Job Details

At Pat Lobb Toyota, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Vehicle Delivery Coordinator Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

What We Offer

• 401K
• Paid Training
• Opportunities for Growth
• Health, Vision, and Dental Insurance
• Discounts on Products and Services
• Employee vehicle purchase plans

Responsibilities

• Certified brand experts, staying up-to-date on all Toyota models, features, and technologies. Possess strong product knowledge and comprehensive understanding of all Toyota models and their features, functions and associated benefits along with warranty coverages for both new/cpo/used vehicles.
• Proactively greet customers in the showroom, provide personalized demonstrations of vehicles (post Finance delivery), and answer any questions about Toyota products and services.
• Work alongside Toyota sales team members and management to ensure smooth transitions between Sales - Finance - Service - Vehicle Delivery - Follow Up
• Ensure a smooth and seamless vehicle delivery process, explaining all the car's features and functionalities to the new owner post Finance.
• Assist in follow up with customers after their new/used car purchase to ensure they are satisfied and to address any further questions or concerns.
• Brand Ambassadors, promoting the Toyota brand and its products with enthusiasm, conviction and knowledge.
• Build relationships with customers to encourage repeat sales/service business and referrals.
• Have excellent communication and interpersonal skills and the ability to explain complex information in a clear manner and build rapport with customers.
• Customer service oriented and focused on providing a positive, memorable and informative customer experience.
• Professional appearance and demeanor: Representing Pat Lobb and the Toyota brand with professionalism and courtesy.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.