Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits. Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux. Why join our team: We offer:
- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious family meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
www.theinnatlittlewashington.com
SUMMARY Assist in daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the front desk and hotel driveway to ensure a luxury experience. Serve as a support to the Front Office team and deliver an exceptional first impression to all arriving guests.
ESSENTIAL FUNCTIONS Parking guests' vehicles and assisting with carrying bags to guests' rooms Assist with opening doors and check coats for guests Must be a strong ambassador for The Inn in all of their interactions with our guests - those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room Have the ability to multi-task in a fast-paced environment which includes, but not limited to, greeting guests, parking vehicles, escort guests to rooms, deliver luggage to guestrooms in a timely manner, open doors for guests entering and leaving the property, organize and store luggage and maintain the cleanliness of the front driveway Must demonstrate excellent communication skills, and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top-notch guest service skills Must greet all guests as though you are welcoming them to your own home An eagerness to learn new information with a positive attitude Able to take constructive criticism to help improve faults Must meet Forbes Standards in all daily operations and guest interactions Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner Must maintain professional etiquette with all guests and employees Constantly monitor the lobby, public areas and front driveway to ensure the areas are clean and free of debris Assist guests with directions Communicate parking instructions to guests if self-parking is preferred Must be able to explain room features if a guest inquires Must follow all disinfecting and sanitization policies
QUALIFICATIONS Required Must have a valid drivers' license and be able to pass a background check and motor vehicle check Able to drive both a manual and automatic car Must be at least 16 years of age Excellent communication skills Must be willing to comply with the Inn's grooming standards - Any visible tattoos must be covered by the uniform and men should be clean-shaven at all times
Desirable 6 months to 1 year of customer service experience Prior experience at a 4 or 5 star luxury property Ability to communicate in a language other than English, preferably Spanish or French Certification in CPR
SKILLS Ability to communicate in English both orally and written Strong interpersonal communication skills both verbal and written Must always be organized and maintain cleanliness of the front driveway and valet stand Ability to multi-task in a fast-paced environment Ability to work under pressure Ability to cross-train across multiple departments and assist when needed
PHYSICAL DEMANDS Must be able to lift 30+ lbs Able to stand, bend and walk for long periods of time Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing **The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**
