Vacancy for Support Engineer 2nd Line at Preservica - Digital Preservation Coalition : Job Details

The Person

You will need a passion for customer service excellence, enjoy interacting with customers, thrive on solving technical problems, and be driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels.

As part of a small team, you will need to be self-motivated, highly organized, and able to multitask and prioritize.

Ideally, you will have experience with the technologies listed below, but a desire to make a difference and help our customers are the most important qualities.

The Role

Our customers are a diverse group of technical and non-technical users spread around the world, with an increasing concentration in North America. They use both on-premise and cloud-hosted solutions and require remote, and sometimes onsite, support for all their questions and issues.

This role will support all aspects of system use and will involve complex problem solving, issue replication, relationship management, and communicating with all levels of technical ability both internally and externally.