UX Researcher Specialist - Cella : Job Details

Location: Malvern, PennsylvaniaJob Type: ContractCompensation Range: $80 - 85 per hourOur client is looking for expert user experience researchers with a broad range of skills in qualitative and design research methods, as well as usability testing and proficiency in quantitative methods. This particular role is equivalent to a UX researcher or senior UX research role as found in other organizations.Join our client's diverse and growing team of UX researchers and work cross-functionally with product, design, and development teams to build world-class experiences for their clients. As part of their UX research team within their Client Experience & Digital group, you'll help your peers understand how people think and feel about investing, retirement, and money. They have labs focused on improving onboarding, investing, and advised experiences, as well as their mobile app, secure site, search, security, and more.This is a remote contract role through February. It may or may not be extended. Must work EST hours.Responsibilities:

Work closely with product teams as an embedded lab team member to identify and prioritize research topics and questions.

Move quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practices.

Provide counsel to product teams on the appropriate research methods and strategy needed to answer critical questions.

Conduct research using a wide variety of qualitative and quantitative methods as well as human-centered design principles leveraging support from other research disciplines (i.e. data analytics) as appropriate.

Work cross-functionally with software development, design, content strategy, data science, and marketing.

Represent the user and communicate research insights and recommendations in compelling and creative ways with team members and senior management.

Facilitate research debriefs and brainstorming exercises that utilize design thinking approaches to fuel ideation and evaluate product design.

Qualifications:

BA/BS degree in a related field or the equivalent combination of training and experience, with a degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science.

MA/MS/PhD a plus (or equivalent industry experience).

5+ years of relevant research experience.

Microsoft Dynamics CRM experience is needed.

Experience working across mobile and desktop web and apps preferred.

Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, client interviews, diary study, surveys).

Experience using design thinking approaches in product design and research.

Conversant in quantitative research methods.

Ability to ask, as well as answer, meaningful and impactful questions.

Compelling communication and presentation skills.

Ability to facilitate group meetings and collaboration sessions.

Experience using a wide range of user experience research software and tools (e.g., UserTesting.com, Medallia, Qualtrics).

Comfortable working through ambiguity in a fast-paced agile environment.

Experience in the financial industry or other highly regulated industries, a plus.

Specific or highly related experience in one of their lab topic areas: onboarding, investing, tax management, cash management, robo-advice, human advice, mobile app, secure site, security, help, search, or conversational UI, a plus.

JOBID: 1099006#LI-CELLA#LI-MM10#LI-REMOTE#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.