UX Content Manager - PayPal : Job Details

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary:You'll be a key driver of content strategy and editorial quality for multiple cross-functional product delivery teams, leading a team of Content Designers. At PayPal, Content Designers work side by side with UX Designers, Product Managers, and Researchers to create user experiences that empower people and businesses around the world.Job Description:Key Responsibilities:

• Lead and grow a small team of Content Designers including line management, performance management, and professional development.
• Inspire the team to evangelize for our customers, develop the information they need, determine when and how best to communicate with them, and how to do so with a trusted voice that makes them feel cared for and understood.
• Drive the definition of a clear and actionable strategic direction for content in your product area.
• Work with the writers on your team to make sure content is implemented to deliver against the strategy and to PayPal standards.
• Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time.
• Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.
• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
• Use data and research to evaluate your content's impact, and push for continuous improvement that shows real results.
• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.
• Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers.

Qualifications:

• 5+ years of experience writing for multiple channels and platforms, such as websites, apps, email, and social media. You know how and when to use a particular medium.
• 3+ years of experience managing or mentoring writers.
• You see products and solutions as part of a customer's larger journey and you seek to deeply understand that journey through research and data analysis.
• You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products.
• You have a track record of positioning content as an engagement tool that transforms customer relationships.
• You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships.
• Experience in financial services, payments, B2B or B2C e-commerce is preferred.

Additional Job Description:Subsidiary:PayPalTravel Percent:0PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit The U.S. national annual pay range for this role is$82500 to $187990Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit Who We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit , and PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.Notice to Applicants and Employees who reside within New York City. Click here to view the notice.