User Experience and Website Specialist - Ascend Learning : Job Details

Will work a hybrid schedule from either our Leawood, KS or Burlington, MA office locations preferred. Remote will be considered within the United States. HOW YOU'LL SPEND YOUR TIME Conduct remote usability testing, heuristic reviews, surveys, user personas, and journey mapping to gather insights on user behavior and preferences. Manage maintenance/outage banners, update coupon codes, and ensure timely and accurate communication to users. Lead cross-functional teams to implement journey mapping initiatives that enhance the customer experience. Conduct Compliance Audits, Journey Mapping, Reporting, Continuous Improvement, Google Product feeds, etc. WHAT YOU'LL NEED Bachelor's degree required. Degree in Human-Computer Interaction, Psychology, Marketing, or a related field. 3 years of experience in customer journey analysis, UX research, or a related role, with a proven track record of improving customer experience. Proficiency with a variety of data analysis tools and platforms, for examp...User Experience, Specialist, Customer Experience, Technology, UX