US_Service Support Specialist - Tailored Management : Job Details

Service Support Specialist Pay Rate: $28/hour Location: 100% onsite in Indianapolis, IN Schedule: 12pm-9pm, M-F (training is 8am-5pm) 1 year contract with potential for extension and/or permanent placement Job Duties

• Provide operations support to the client's Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
• Provide phone support to field representatives.
• Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
• Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
• Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions.
• Maintain documentation according to established guidelines as may be required by specific job responsibilities.
• Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area.
• Requires some evaluation, originality or ingenuity.
• Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
• Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
• Able to work evenings and occasional weekends based on team needs.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Qualifications

• Associate's Degree with at least 1 year previous customer service experience
• Proven ability to make quick and effective independent decisions
• Strong organization and planning skills
• Ability to handle multiple functions at one time
• Efficient and effective oral and written communication skills
• Intermediate computer skills including the ability to do some advanced functions within various software packages
• Ability to develop expert product knowledge for areas of responsibility

Preferred

• Bachelor's degree in business, finance, accounting, or supply chain is preferred
• SAP experience
• Salesforce experience
• Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication
• Soft Skills: Customer Service focused, positive attitude, empathetic, agile learner

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