Universal Banker - Float - M&T Bank Corporation : Job Details

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. Float Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed. Primary Responsibilities:Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customers identified needs. Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. Explain the high-level criteria used...Universal Banker, Customer Experience, Banker, Float, Customer Service, Sales