Unit Supervisor Teleservices - REMOTE - GC Services : Job Details

Unit Supervisor Teleservices - REMOTE

GC Services

Job Location : all cities,AK, USA

Posted on : 2025-09-05T05:09:38Z

Job Description :

Responsible for the efficient operation of a unit of employees.

Responsibilities
  • Supervises a team of Customer Service Representatives
  • Assists in efficient operation of the office
  • Assists the Assistant Manager in the efficient operation of an assigned team;supervising assigned Customer Services/Clerical/Support.
  • Supervises the proper application of the companys policies and procedures
  • Reviews the work of each CSR to correct deficiencies and to determine employees progress
  • Assists in the training and development of all CSR personnel
  • Completes assigned management training in a timely manner
  • Works with other functional areas to coordinate cooperation between the call center floor and those areas
  • Reviews CSR time sheets
  • Maintains concentration and focus in order to meet performance goals
  • Reacts positively to an ongoing, changing environment
  • Demonstrates the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintains good working relationship with assigned supervisors and coworkers
  • Works safely without presenting a threat to self or others
  • Performs additional duties as required by management
    • Qualifications

    Experience: 1-3 years of management experience or have completed the Management Training Program successfully. Internal candidates must have demonstrated a thorough knowledge of InteLogix policies and procedures if an internal candidate.

    Education: High School Diploma or GED is required.

    Computer Experience: Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

    Skills & Abilities:

    • Self-motivated, enthusiastic, and ambitious
    • Ability to train and motivate others
    • Sound knowledge of and ability to apply InteLogix policy
    • Ability to multi-task
    • Communicate clearly and effectively, both orally and in writing
    • Interpret a constant flow of information
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Write in a clear and concise manner
    • Solve problems or issues that may arise
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environments
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements

    All job offers are contingent upon completion of drug and background checks.

    InteLogix is an equal opportunity employer: M/F/Disabled/Vet

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