UNIT CLERK - STAFFING SUPPORT TEAM - Independence Health System : Job Details

Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team). Establishes a welcoming environment by greeting others in a courteous and professional manner. Speaks to people, making eye contact and introducing self. Advises physicians of the nurse assigned to their patients Notifies the appropriate nurse of the need to round with the physician. Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages. Operates the telephone: answer, transfer, hold, three-way call, speaker phone. Answer all calls within 2-3 rings or ensures coverage has been made available if away from work area. Answers by identifying department, self, title. Uses telephone manners: uses calm tone of voice, maintains helpful and courteous attitude during conversation, concludes the call with a positive closure. Wh...Staffing, Support, Clerk, Staff, IT, Patient Care, Healthcare