Unified Communications Engineer (Network Administrator - Level 3 with Security Clearance - Country Intelligence Group : Job Details

Unified Communications Engineer (Network Administrator - Level 3) Country Intelligence Group is seeking a full-time Unified Communications Engineer to support our client's Enterprise Communications Services 3 (ECS3) program, which delivers advanced communication solutions to a mission-critical intelligence customer. The ideal candidate will lead the design, deployment, and optimization of unified communications technologies—including VoIP, SIP, and Cisco UC platforms—across multiple operational sites. This individual will play a key role in modernizing infrastructure, resolving complex technical issues, and ensuring secure, reliable communication services that directly support national security operations. This position requires a strong technical foundation, the ability to work independently, and a commitment to operational excellence in high-security environments. Tasks Performed: • Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms. • Lead engineering designs and technical refresh projects that directly impact mission success. • Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations. • Work closely with security teams, network engineers, and support staff to improve system integration. • Troubleshoot system failures and accessibility issues. • Draft Standard Operating Procedures (SOPs) for UC operations. • Develop and maintain knowledge base articles, handling how to inquiries. • Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems. • Support UC Knowledge Management (KM) by entering solutions into the knowledge database. • Make recommendations to enhance efficiency in UC monitoring, management, and overall operations. • Implement emerging UC technologies. • Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs). • Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource. • Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff. • Conduct root cause analysis. • Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs). • Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance. • Mentor junior staff, provide leadership in UC implementations, and optimize system performance. • Participate in project management for major upgrades and refresh cycles. Education, Experience and Qualifications: • High School diploma or GED equivalent with at least 9 years of prior relevant experience. • Associate's degree with at least 7 years of prior relevant experience. • Bachelor's degree with at least 5 years of prior relevant experience. • Master's degree with 3 years of prior relevant experience. • PhD with at least 1 year of prior relevant experience. • Expertise in Cisco Unified Communications Manager and UC operations. • Network administration/engineering experience. • IAT II certification. • Strong troubleshooting and problem-solving skills. • Ability to work independently and provide technical leadership. • CCNA certification and ITIL v4 Foundations (Preferred). Other Job Requirements: • Minimum TS/SCI security clearance with the ability to obtain a CI poly. • U.S. Citizenship, and successful background check. • Primary locations: Washington, DC; Honolulu, HI; Memphis, TN; Miami, FL; Tampa, FL; Charlottesville, VA; Norfolk, VA Salary and Benefits: • $165K-$172K/Year for Washington D.C. location (pay range may vary depending on location) • 401K • Health Insurance • Dental Insurance • Basic Life Insurance