Unarmed Public Safety Officer - Atrium Health's Carolinas Medica Center PRN - Atrium Health : Job Details

Unarmed Public Safety Officer - Atrium Health's Carolinas Medical Center PRN

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Department 11926 Carolinas Medical Center - Public Safety

Status Part time

Benefits Eligible No

Hours Per Week 0

Schedule Details/Additional Information variable

Pay Range $21.45 - $32.20

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. STOP the BLEED), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Licensure, Registration, And/or Certification Required

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• Stop the Bleed Certification must be obtained within 1 year of hire date.
• A valid drivers license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required

• High school graduate or GED

Experience Required

• Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required

• Emotional intelligence with empathetic and compassionate responses to teammates, visitors, and patients.
• Ability to function in a respectful, collaborative environment.
• Daily commitment to patient-centered safety practices.
• Ability to collaborate with medical staff and external law enforcement as appropriate.
• Remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to work with peers with positive intent and create innovative solutions through collaboration.
• Must pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodic checks.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.
• Demonstrated ability to exercise mature judgment and sound reasoning in dealings with teammates, visitors, and patients, even if they are verbally aggressive.
• Experience in quickly assessing dangerous situations and taking appropriate action.
• Strong verbal and written communication skills.
• Computer literacy for documenting work (e.g., Word, Excel, web navigation, database entry).
• Ability to defend self and/or others if de-escalation fails and force is necessary within policy and law.
• Ability to communicate effectively with people; hear radio and telephone communications at varying decibels.
• Clear diction for radio and telephone communications.

Physical Requirements And Working Conditions

• Must sit, stand, walk, and drive throughout the workday and lift up to 35 lbs. occasionally; push/pull with 35 lbs. of force.
• Vision 20/20 in each eye or corrected to 20/20 with lenses.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing as needed.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit to walk all facility areas, restrain those in need of restraint, and assist clinical teammates with lifting patients of all sizes.

Preferred Job Requirements

• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness
• Ability to present material and facilitate meetings

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States. It operates under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers extensive programs and research activities. It is committed to providing equitable care for all and contributes to community benefits.

As a Public Safety Officer at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring physical safety while upholding compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other, Information Technology, and Management

Industries

• Hospitals and Health Care

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