Unapplied Cash Specialist - Airgas, Inc : Job Details

The Unapplied Cash Application Specialist is responsible for researching and resolving credit balances as a result of customer payments and or credit memos. The Unapplied Cash Application Specialist will regularly interact with the Division and Region Finance teams; Regional branch, plant and sales associates; and external customers.

Airgas is Hiring for a (Hybrid) Unapplied Cash Application Specialist in Independence, OH!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

Recruiter: Natasha Walker / [email protected] / 409.###.####

Job Description

• Primarily responsible for resolving unapplied payments and open credit memos on customer accounts through:
• Interfaces with the Customer, as well as, Airgas associates to troubleshoot and resolve customer payment discrepancies.
• Reviews a variety of reports, documents and on-line data to research payment issues.
• Receive inbound Unapplied Cash related customer queries via phone or email
• Place outbound phone calls in regards to Unapplied Cash and Credit Memos to resolve open balances that are related to customer accounts
• Identify the root cause associated with overpayments.
• Escalate issues to the customer and/or collector to rectify, as appropriate.
• Research customer duplicate payments and request refunds when applicable
• Escalates issues and errors to management as appropriate.
• Responsible for the identification on unclaimed property, in accordance with escheatment regulations, related to:
• Customer unapplied payments
• Customer credit memos open on account
• Customer cylinder deposits
• Special projects and other duties as assigned.

Are you a MATCH?

Required Education

• High School Diploma/GED required.
• Associates/Bachelor's degree preferred

Required Length & Type of Experience

• Prior customer service, accounts receivable, cash applications, billing and or collections experience required.
• Prior SAP experience is a plus.
• Experience with Microsoft D365 a plus

Knowledge, Skills & Abilities

: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
• Exhibit customer focused behavior such as building positive relationships and strive to understand customer's needs, both internal and external.
• Ability to deal with difficult situations in a diplomatic and professional manner.
• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
• Excellent oral and written communication and interpersonal skills. Ability to adjust communication style based on customer situation.
• Ability to work in a fast pace environment and able to multitask
• Strong time management skills
• Self-motivated
• A positive approach and willingness to learn coupled with the ability to work in a team environment.

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

California Privacy Notice