Ugg Seasonal Stockroom Operations Lead, UGG - UGG : Job Details

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry standards by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Stock Room Operations Leads are vital to our store success. As a Stock Lead, you are the primary owner of the stockroom, overseeing processing, product placement, and transfers within the store. Your role is to maintain a safe, efficient stockroom to ensure customers find the products they want when they want them. You lead by example, uphold exceptional stockroom standards, and foster a positive, respectful environment. You work closely with the Store Manager to train and develop stock associates, empowering your team through encouragement, recognition, and feedback.

Description

As an UGG Stock Lead, you maintain the stockroom where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs. You keep the stockroom neat and orderly, practicing safety and security measures to prevent theft. You ensure all stock processes and policies are understood and followed by your team. You plan for new product arrivals, handle shipments and discrepancies, and manage inventory accurately. You also handle customer charge sends and store transfers, and manage damaged merchandise according to company standards. Additionally, you are responsible for securely maintaining the store key.

Beyond stockroom duties, you assist the Store Manager in achieving sales and productivity goals. You help replenish and display products according to Visual Merchandising standards, provide excellent customer service, greet customers, answer questions, and promote the store and brand image. You understand your role as part of a team and work collaboratively to meet business needs.

Core Competencies

• Ensure high levels of customer service as per our Service Training Program
• Build engaged, empowered teams through effective communication and recognition
• Communicate effectively with customers, team members, management, and stakeholders
• Promote a positive, respectful work environment and handle problems professionally
• Prioritize brand and product knowledge in customer interactions
• Multi-task efficiently in a fast-paced environment
• Escalate special customer requests to management
• Think critically and approach challenges with agility
• Maintain knowledge of current trends and styles

Key Qualifications

• 1-2 years of retail store experience preferred
• High School Diploma
• Excellent communication skills to convey UGG and Deckers Brands' vision and mission
• Strong team-building and organizational skills with attention to detail

Additional Requirements

• Flexible schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office applications
• Valid driver's license

Joining UGG means being part of more than just a lifestyle company. We value individuality and passion, offering competitive pay, discounts, perks, contests, and growth opportunities. We are committed to diversity and equal employment opportunity, considering all qualified applicants without discrimination.