Ugg Seasonal Stockroom Operations Lead, UGG - UGG : Job Details

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion and love for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Stock Room Operations Leads are key to our store success. As a Stock Lead, you are the primary owner of the stockroom, overseeing processing, product placement, and transfers within the store. Your role is to maintain a safe and efficient stockroom, ensuring products are available for customers when needed. You lead by example to uphold exceptional stockroom standards and foster a positive, respectful environment. You work closely with your Store Manager to train and develop stock associates, empowering your team through encouragement, recognition, and feedback.

As an UGG Stock Lead, you manage the stockroom where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs. You keep the stockroom neat and orderly, practicing safety and security measures to prevent theft. You ensure all stock processes and policies are understood and followed by your team. You plan for new product arrivals and make necessary adjustments. You verify shipments upon arrival and handle discrepancies to keep inventory accurate. You manage customer charge sends and store transfers between locations or distribution centers. You control damaged merchandise or mismatched inventory according to company standards. You are also responsible for securely maintaining a store key.

Beyond stock management, you assist the Store Manager in achieving sales and productivity goals by helping with product replenishment, display, and organization according to Visual Merchandising standards. On the sales floor, you provide excellent customer service, greet customers, direct them to products, answer questions, and share product knowledge. You maintain a positive attitude and promote the store and brand image in all interactions. As an UGG Stock Associate, you are a vital team member, working collaboratively to meet business needs.

• Provide exceptional customer service as per our Service Training Program
• Build engaged, empowered teams through effective communication and recognition
• Communicate effectively with customers, team members, management, and stakeholders
• Promote a positive, respectful work environment and handle issues professionally
• Prioritize brand and product knowledge in customer interactions
• Multi-task efficiently in a fast-paced environment
• Escalate special customer requests to management
• Think critically and adapt quickly to challenges
• Stay informed on current trends and styles

• 1-2 years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills to convey UGG and Deckers Brands' vision and mission
• Strong team-building and organizational skills with attention to detail

• Flexible schedule and hours to meet business needs
• Physical ability to stand for long periods
• Proficiency in Microsoft Office applications
• Valid driver's license

Join our UGG Family and enjoy benefits such as competitive pay, discounts, perks, global contests, and opportunities for growth and development. We are committed to diversity and equal employment opportunity, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other legally protected factors.