Triage Specialist/ Call Center Specialist II, Crisis Services - FSW - UMass Memorial Health : Job Details

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.
• Registers, screens, and completes insurance checks for individuals seeking services.
• Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in crisis.
• For urgent and emergent services, assists clinicians with arranging dispositions of cases, inpatient bed searches, making referrals, arranging transportation (cab or ambulance) etc.
• Assigns and schedules initial assessments for urgent and emergent services.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor's degree is required.
• Must be able to pass a CORI background check.
• Driving is not a requirement.

Experience/Skills:

• A minimum two (2) years' experience working in a clinical environment is required.
• Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services.
• Ability to document CHL services in accordance with insurance reimbursement requirements.
• Effective oral and written communication skills.
• Basic computer skills in Microsoft Suite.
• Ability to learn to navigate in the Electronic Health Records (EHR) system.
• Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
• Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones.

Preferred:

• Prior experience in a behavioral health and/or call center environment is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.