Triage Admin Associate - University of Nebraska at Omaha : Job Details

EEO Statement:The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.Job Title Triage Admin Associate Job Grade AB15H Division Student Life and Wellbeing College/Dept Accessibility and Healthy Living Department Counseling and Psychological Services Requisition Number 2025-00229 FTE (full-time equivalency) 100.00 Work Schedule Primarily M-F, 8am-5pm Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity Appointment Term 12- 12/12 months Is this position essential personnel according to the inclement weather policy? No Pay Information $21.63/hr (approx. $45,000 annualized) Pay Schedule Hourly FLSA Designation Non-Exempt Position SummaryProvides initial personal contact with all students coming to CAPs. Uses UNO Gatekeeper training to effectively communicate with individuals who may be in crisis until appropriate professionals intervene. Provides initial triage assessment in person and by phone to facilitate prioritizing the order clients/patients are seen by counseling. Uses suicide intervention training to identify students currently at risk for suicide and acting immediately to secure intervention when a student is deemed high risk. Schedules appointments with the appropriate provider in an appropriate time frame if initial contact does not determine emergency. Maintains strict HIPAA level confidential communication in all aspects of the work. Monitors the security of non-centralized paper records for HIPAA compliance.Provides primary technical support liaison for electronic systems that support CAP's including: Titanium Schedule, ProtoCall (after-hours emergency services) People Soft, Concur, SAP, and NU Foundation systems. Additionally, this position serves as the technical support for other users as well as helping with data collection and drafting utilization reports from the electronic data bases. Must be accurate in data entry and money management.Provides general administrative support related to typing confidential correspondence, preparing forms and other materials from verbal/written instructions. Maintains calendar of schedules and appointments for staff of eleven professional counselors while supervising student worker duties. Orders and purchases supplies, journal subscriptions, professional organization memberships, promotional supplies and other items as needed.Job DutiesResponsibility Area: Administrative Duties Duties:* Serves as the initial point of contact for campus and community stakeholders seeking services from Counseling and Psychological Services. Position has contact in person, phone and/or electronically with individuals presenting across a full spectrum of medical and psychological presentations.* Provides primary telephone triage for Counseling and Psychological Services.* Electronically schedules appointments utilizing Titanium (an electronic scheduling system) as well as Microsoft Outlook with appropriate providers-securing the appointment information needed to get the patient/client scheduled with the appropriate level of care in a timely manner.* Monitors and maintains lobby decorum by observing the waiting room and triaging emergencies to the correct provider and level of care.* Creates and maintains EHS web portal including making and updating data forms, uploading secure client records, and managing the appointment reminder system.* Provides administrative duties for Collegiate Recovery Community/CRC Coordinator.* Collaborates with neighboring body, Nebraska Medicine staff and physicians regarding continuity of care.* Manages onboarding processes of new hires and CAP's interns. Schedules interviews, distributes and obtains appropriate forms, requests building and security access, trains on systems such as Titanium.Percentage Of Time 50 Essential Function: Yes Responsibility Area: Assistance & Utilization Reports Duties:* Assist professional staff with: Electronic data collection from ProtoCall, PeopleSoft, and Titanium Schedule, and Zoom/telehealth.* Drafts utilization reports in a timely manner including monthly utilization of individual categories of services* Serve as the backup support for timely entry in SAP* Maintain & order office supplies, generate bills* Provide professional correspondence with outside MD's, community counselors, insurance companies-requires excellent technical writing skillsPercentage Of Time 40 Essential Function: Yes Responsibility Area: Cash, Charges, & Payments Duties:Manages cash, MavAccount charges, and credit card payments.Percentage Of Time 10 Essential Function: NoRequired and Preferred QualificationsRequired EducationAssociate's DegreeRequired ExperienceFour years general office experience. Must have the ability to use independent judgement to secure appropriate level of help for clients and patients.Required License/Certification Required Additional Qualifications: Preferred Education Preferred ExperiencePrefer experience handling confidential and sensitive information such as in a mental health or physician office setting. Prefer experience with electronic medical record management system.Preferred License/Certification Preferred Additional Qualifications:Compliance RequirementsCredit Check No Motor Vehicle Licensing Validity Check No Pre-employment Physical Request and Assessment No Drug Screen No