Travel Support Advisor II, Chase Travel - JPMorgan Chase & : Job Details

Provide back-office support by building and managing itineraries and maintaining customer profiles in collaboration with Travel Designers. Manage the intake and distribution of customer requests, including digital intake processes. Oversee the pre-trip experience, including pre-trip check-ins, benefit reinforcement, milestone recognition, VIP treatment, and travel advisories. Coordinate payment fulfillment and invoicing in partnership with Travel Designers. Manage the post-trip customer experience to ensure satisfaction and gather feedback. Conduct research on destinations, activities, events, and local restaurants to provide personalized recommendations. Arrange client reservations for spa, restaurants, transfers, and rental cars through concierge services or on-site suppliers. Partner with vendors to ensure customer preferences and special arrangements are recognized and fulfilled. Manage the booking review checklist as part of the booking lifecycle to ensure accuracy and completenes...Travel, Support Advisor, Advisor, Customer Experience, Support, Designer, Banking