Travel Operations Manager (55667) - AAA : Job Details

Travel Operations Manager (55667)

AAA

Job Location : Providence,RI, USA

Posted on : 2025-08-05T01:14:36Z

Job Description :

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DescriptionSummary:Collaborates with the Director with ongoing analysis of business line key performance indicators (KPIs) utilizing data from multiple travel systems (financial, booking, invoicing, and data management systems) for the Club's Travel business. Collaboration on data architecture and data security. Partners in managing projects from inception to conclusion. Liaison with Training team and front-line Advisors for operations initiatives. Supervision of Sales Support, Lead Business Ops Specialist for Budget/Finance, and Group Support teams and the operations of their functions. Responsible for partnering with the Director on ongoing analysis of MSV performance, utilizing data for business management. Supervision of the MSV ops team and the operations of their functions.What You Will Do

  • Performs analysis on new and existing business processes utilizing analytical tools and makes management aware of outliers or opportunities for improvement. Identification and analysis of key performance indicators, financial and change control management, and risk management for both companies.
  • Collaborate with the Travel Analysts by utilizing basic descriptive and inferential statistical tools to analyze large databases, interpret results and then transform the data that helps the department improve operational efficiency and achieve it's strategic objectives.
  • Utilizes data analysis concepts and audits to determine information in databases is reliable, or processes work to filter accurate information into the business line accounting system (Globalware). Conducts required analysis to evaluate and predict cause and effect.
  • Partners with the Director of Business Operations and IT to develop and maintain data repositories for NE Travel and MSV.
  • Manages with Lead Business Operations Specialist in the monthly review and audit of financials, bringing forward any financial concerns or discrepancies. Manages with the Lead Business Operations Specialist and the Director in managing the build of the budget.
  • Utilizes data security concepts and audits to ensure our data policies are enforced and up to date. Collaborate with the Training team to train staff on data security. Works to maintain the data security programs for Travel and MSV.
  • Partners with Finance to develop and enhance existing processes within the travel accounting program (Globalware) to ensure data standards are fluid and consistent. Makes formal presentations and presents operations findings at management meetings.
  • Identifies new opportunities for data gathering, analysis, and reporting. Collaborates with other departments within the Club related to projects.
  • Assists in development of policies and procedures associated with Business line directives for front line and back-office processing.
  • Provide leadership to the Sales Support, Lead Business Operations Specialist for budget and financials, and MSV teams, directing their projects, balancing workloads, setting goals, coaching and providing performance management as needed. Responsible for the success of all staff members, and the projects that these teams are managing.
  • Assist in the management of Staff incentive program processing, analysis, and development.
  • Oversees the MSV data and operations team to ensure accuracy of data, streamline team processes, and ensure deadlines are adhered to. Identify and develops areas of efficiency and growth opportunities.
  • Collaborates on development of and oversees procedures associated with Sales support as areas of frontline assistance are needed.
  • Partners with the Director to determine internal/external resources required to deliver assigned projects, interacting with internal/external partners, as required. Participate in task and advisory roles, as required; ensuring the project deliverables are capable of achieving the benefits defined in the business case.
  • Utilize Club Five Diamond Service standards to establish effective working relationships with branch offices, coworkers, and business partners to facilitate commissions tracking and receipt
  • Perform other job-related duties as required, adhering to all applicable policies and procedures.
  • Performs other duties as assigned
  • Complies with all policies and standards
QualificationsEducation:
  • Bachelor's Degree in Business Administration or related field required or 6-8 years of additional relevant experience required
  • Master's Degree in Business Administration or related field preferred
Experience Required
  • 6+ years sales /customer service experience
  • 3+ years data analysis, reporting, and systems experience required
  • 1-3 years financial management experience required

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesConsumer Services

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