Transportation Specialist - Wayfair : Job Details

Use Wayfair inventory systems and tools to ensure perfect orders run smoothly from receipt at the terminal to dispatching for delivery. Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed. Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership. Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers. Print any necessary paperwork for delivery teams, correcting any errors. Write and distribute an end of shift report to all terminal staff and any necessary partner teams. Provide feedback on processes and tools. Support Customer Service and other partner teams in efforts to maintain high customer satisfaction. What You'll Need 2 years of relevant experience in a similar role. Ability to ...Transportation, Specialist, Customer Service, Transport, Business Operations