Transportation Operations Support Coordinator - Landstar System : Job Details

Location: Onsite - Rockford, IL Office Schedule: Monday-Friday 8 a-5 p Salary: $19.02 - $23.77 What work will you perform? In this role, you will serve as the first line of support for high-priority and critical operational issues. As an Operations Support Coordinator, you will provide guidance and education to independent Landstar agents, truck driver owner-operators (BCO's), and customers in accordance with Landstar's policies and procedures. Success in this position requires the ability to remain calm under pressure and maintain a professional demeanor while managing complex and sometimes escalated situations. Your strong problem-solving skills and independent judgment will be essential in efficiently resolving issues and delivering timely solutions. Essential Responsibilities: Effectively manage inbound and outbound call and email queue to drive timely issue resolution Accurately complete LSIR (Landstar Service Incident Report) on all qualifying service issues Investigate issues to...Operations, Transportation, Support, Coordinator, Operation, Transport, Manufacturing