Transport RN - Quality Program Manager - Children's Health : Job Details

Job Title: Patient: RN | Transport Quality Program ManagerLocation: Dallas, TexasShift: Monday - Friday | 8am - 5pmJob Type: HybridWhy Children's Health?At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.SummaryThis role is responsible for community outreach, quality and performance improvement for the Access Center. The program manager is responsible for communicating with referral hospitals, providers and clinical leaders in regards to patient transports and referrals to ensure quality of care. The manager will lead quality and process improvement program initiatives for the Access Center. In addition, this person will collaborate with a multidisciplinary team at Children's to facilitate the achievement of quality outcomes for patients/families. Provides outreach to outside hospitals in regard to follow up on identified opportunities and provides pediatric expertise.Responsibilities

• Develop and implement strategic initiatives to communicate with the referring facilities and physicians to increase the use of hospital facilities and services; develop relationships with referring physicians and local and outlying hospitals with the purpose of establishing and maintaining referral relationships, improving patient care and increasing referral patterns; identify needs within the physician's practices and referral facilities for medical inservices and facilitate information sharing between staff physicians and primary care physicians, support interdepartmental activities to increase Children's visibility in the community.
• Monitor Children's referral process to ensure communication is completed in an appropriate and timely manner.
• Document, analyze, and report referral facility and physician usage and trends and make recommendations regarding improvement and new service opportunities.
• Provide customer service to referral facilities and physicians who are experiencing difficulties with referring patients into the system through the Access Center in collaboration with Access Center leadership.
• Identify new opportunities to introduce Children's services and increase referral patterns; identify potential marketplace opportunities to develop educational partnerships with primary care physicians and healthcare workers.
• Complete case reviews for the quality and performance improvement programs for the Access Center and ensure all follow up is completed until loop closure on identified opportunities.
• In collaboration with the Quality, Safety and Outreach Manager identify opportunities for improvement and implement strategies until desired improvements are obtained within the Access Center.
• Provide follow-up to facilities that refer patients to Children's through the Access Center.
• Provides and maintains a Qaity Metric Plan for the Access Center and updates as needed and facilitates annual review.
• Lead quality and process improvement projects for the Access Center in collaboration with Access Center leadership.
• Maintains quality databases and ensures protection of confidential data.
• Responsible for the aggregation, monitoring and reporting of regulatory mandated and/or program specific quality metrics.
• Presents abstracts and posters at related conferences as the primary or co-presenter as well as mentors others in poster presentations.

Work Experience

• At least 3 years Transport, Access Center or Emergency ServicesRequired
• At least 5 years related experience in pediatricsRequired

EDUCATION

• Four-year Bachelor's degree or equivalent experience BSN

LICENSES AND CERTIFICATIONS

• Current RN license within State of Texas Req
• Quality certification as determined by VP within 2 yearsPreferred

JOB PROFILE

• Typically manages professional staff and/or team leaders over multiple teams
• Typical span of control: Administrative 8-10, Clinical 10-13, Support Services 11-13; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services.
• Accountable for the performance and results of a team or multiple teams within own discipline
• Adapts unit plans and priorities to address resource and operational challenges
• Provides guidance, coaching, and feedback to team leaders on effective management techniques
• Makes employment decisions for the team, seeking direction from more senior leaders on more complex situations
• Decisions are guided by policies, procedures, and functional priorities; receives guidance from a higher-level manager on high-impact decisions
• Monitors quality metrics and changes in practice that impact clinical, financial, or operational outcomes and develops action plans to address areas for improvement
• Provides guidance to others as needed for non-routine and/or complex problems/situations
• Monitors and manages a budget for defined area of responsibility

A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.Holistic Benefits – How We'll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.