Transition Technical Services Representative - Sherwin-Williams : Job Details

The Transition Technical Services Representative, part of the Transition Services team, serves as a key liaison between customers, SHW Facilities, and the Industrial Wood functional groups. This role provides leadership throughout product transitions, offering application support and overseeing the full project management lifecycle to ensure successful transition closure and sustained operations with regional teams. The representative addresses customers' technical and scientific inquiries related to products, services, applications, and equipment maintenance. They engage with customers to gather information, diagnose issues, and deliver effective technical solutions. Acting as a bridge between technical, sales, and operational teamsincluding plants and facilitiesthey coordinate service needs across departments to maintain a customer-centric approach. Additionally, they resolve product and application-related complaints, provide guidance on proper usage, and stay informed on technical processes, business operations, and industry trends.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life with rewards, benefits and the flexibility to enhance your health and well-being Career with opportunities to learn, develop new skills and grow your contribution Connection with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.? All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Customer Engagement & Support

  • Ensure customer expectations for product, equipment, and service are consistently met.
  • Maintain a high degree of professionalism and customer service orientation.
  • Train customers on product knowledge, application, and equipment use.
  • Assist with product setup and implementation at customer sites.
  • Support customer line surveys and maintain accurate records of demonstrations and surveys.
  • Resolve product and application-related complaints and proactively implement process improvements.

• Technical Services & Application Support

  • Execute product test runs and troubleshoot quality issues at customer facilities.
  • Operate material handling, color matching, tinting, mixing, and lab testing equipment safely.
  • Shade product batches or utilize local blending facilities to adjust products as needed.
  • Assist in color verification and field color formulations.
  • Maintain expertise in surface preparation and equipment usage.
  • Familiarize with all products, procedures, and application techniques.

• Project & Transition Management

  • Lead customer conversion to SHW coatings following the project management lifecycle.
  • Collaborate with regional teams to post work instructions and SOPs after transition completion.
  • Carry out core tasks with a focus on creating value propositions where applicable.
  • Coordinate technical service issues between SHW facilities, plants, sales reps, and product service rooms.

• Cross-Functional Collaboration

  • Work with Technical Services, Sales, R&D, and other functions to plan and execute transition work.
  • Communicate effectively to ensure alignment with key stakeholders.
  • Interface with cross-functional teams on incoming color QC, production color quality, and new color development to reduce customer complaints.
  • Maintain contact with laboratories to stay updated on technical issues.

• Continuous Improvement & Strategic Initiatives

  • Recommend optimal products or services to support value-based selling.
  • Implement procedures that help customers avoid issues or improve their processes.
  • Participate in corporate initiatives and projects aimed at enhancing the Technical Services organization.
  • Perform other duties as assigned.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff, employees, and business relationships.

FORMAL EDUCATION:

Required:

• High School or GED Equivalent

Preferred:

• Associate or Trade Degree
• Bachelors Degree

KNOWLEDGE & EXPERIENCE:

Required:

• 2-5 years of related experience
• 1+ years of meeting expectations or better performance appraisals

Preferred:

• Prior experience in one or more of the following areas: Blender, R&D Lab, Regional tech rep, finish specialist, finish line manager, or other related experience

• TECHNICAL/SKILL REQUIREMENTS:

Required:

• Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors.
• Must be able to pass a respirator fit test
• Must be able to use a laptop (or tablet) and demonstrate proficiency in common Microsoft applications such as MS Office Programs (Word, Excel, PowerPoint), Outlook, Teams, etc.
• Must be able to use a phone
• Must have valid drivers license and ability to drive company vehicle as part of duties if provided with one

• Must have demonstrated knowledge of and proficiency in Salesforce

Preferred:

• Project Management training
• Lean Six Sigma training (Yellow Belt, Green Belt, etc.)

TRAVEL REQUIREMENTS: %

• 70%