Training Specialist, Call Center, (Novato), Full Time, Days - Marinhealth : Job Details

The Training Specialist identifies skill or knowledge gaps among the Patient Access department and all Patient Access Representatives, develops and delivers effective Patient Access training programs to enhance the efficiency of the Patient Access operations. The Training Specialist selects training tools and training delivery mechanisms, creates and maintains course content, manuals, toolkits, or other training materials, maintains records of training activities, monitors program effectiveness, and recommends improvements. They track and report on employee participation and assess outcomes and results. The Training Specialist analyzes patient access activities such as call flow and patterns, abandonment rates, and service quality. The specialist reports on findings and makes recommendations to improve productivity and efficiency, and benchmarks patient access processes. Additionally, the Training Specialist assists and supports all Network Patient Access Representatives through onboar...Training Specialist, Training, Call Center, Specialist, Patient Access, Operations, Healthcare