Duration: 12 Months (with a possibility of extension/conversion based on performance & budget)
Client: One of the largest Diesel Engines and Power Generators manufacturers in the US
Overview:
Provide high-quality, detail-oriented learning and development program support with a focus on cohort care to create a sense of belonging and connection, ensure consistent communication, monitor engagement and progression, and celebrate milestones.
Duties
Cohort Care:
- Schedule cohort events, team meetings, and training sessions
- Coordinate in-person logistics (e.g., room bookings, badge pickup, catering, AV setup, etc.) as needed
- Track Slido license status and renewals, and manage setup for in-session interaction tools
- Liaise with external partners on session dates, rosters, housing, and travel coordination for participants
- Encourage participants to use the AI resource for frequently asked questions
Participant Lifecycle Management:
- Maintain participant rosters, status tracking, and dashboards across both programs
- Confirm attendance and travel readiness for residential sessions
- Track completion of requirements (e.g., assessments, certificates, release forms)
- Upload or distribute digital badges and certificates using VirtualBadge.io
Communications & Stakeholder Support:
- Draft and send participant and manager communications (reminders, deadlines, travel guidance)
- Respond to inquiries from participants, mentors, and managers in a timely and professional manner
- Manage content and updates on Microsoft Teams channels and SharePoint sites
- Capture meeting notes, action items, and follow-ups
Data & Reporting:
- Maintain and update Excel trackers and dashboards related to participation, costs, and progression
- Coordinate with Employee Development and Finance (e.g., cost code confirmation, tuition tracking, travel caps)
- Help prepare materials for Technical Leadership Team updates, kickoff decks, and cohort feedback summaries
Feedback & Recommendation Loop:
- Share monthly observations and recommendations for improving processes and programs with supervisor
- Collect informal feedback from participants about their experiences (what worked, what didn't)
- Summarize recurring questions or confusion related to use of resources