Trader Voice Engineer - World Wide Technology : Job Details

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Trader Voice Engineer

Company Overview

World Wide Technology (WWT), a global technology solutions provider with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its 4 million square feet of global warehousing, distribution and integration space. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership for diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

We are seeking a Trader Voice Engineer to support the development, testing, and maintenance of trader voice systems in a high-performance financial services environment.

Job Description:

Test and Validate Systems:

Perform extensive lab testing on trader voice systems prior to production deployments. Simulate various call flows, endpoint configurations, and vendor solutions to validate functionality and performance.

Troubleshoot and Lead Resolutions:

Take ownership of troubleshooting efforts during lab work and when production issues arise. Collaborate with internal teams or third-party vendors to diagnose and resolve technical problems efficiently.

Technical Documentation and Communication:

Create and maintain comprehensive test plans and results. Present testing outcomes to technical committees and stakeholders, explaining findings and recommendations clearly and professionally.

System Support and Optimization:

Support the configuration, analysis, and maintenance of trader voice infrastructure. Fine-tune certification plans and deployment designs as technologies or requirements evolve.

Platform Coverage Includes:

• IPC Unigy
• Cloud9
• Speakerbus
• Nice NTR/NTR-X

Usage of Tools and Analysis Methods:

• Use turrets for test call scenarios and endpoint validation.
• Analyze SIP traces for call signaling issues during troubleshooting.

Required Skills:

• 5–7 years of experience with trader voice systems (IPC, Cloud9, Speakerbus, etc.).
• Strong troubleshooting and documentation skills.
• Familiarity with SIP trace analysis and testing workflows.
• Excellent communication skills for cross-team collaboration and presentations.
• Bonus: background in network engineering or lab-based deployment environments.