Toxicology Laboratory Consultant - Astrix : Job Details

Collaborate with stakeholders during pre-sale and post-sale phases to ensure project scope aligns with contractual customer expectations

Lead software implementations and upgrades, demonstrating comprehensive knowledge of departmental processes and standards

Advise clients on strategic decisions, offering best practice recommendations to optimize efficiency

Deliver training sessions as part of the implementation or upgrade process to support client onboarding

Contribute to process improvement initiatives by capturing and analyzing client and team feedback

Travel to client locations to install laboratory software products in accordance with established procedures and guidelines

Uphold a strong commitment to exceptional customer satisfaction throughout the client relationship

Troubleshoot project-related issues and escalate to senior staff or management when appropriate

Mentor and collaborate with fellow Professional Services Consultants to enhance team-wide product expertise

Manage and prioritize project tasks effectively to ensure deadlines are consistently met

Perform additional duties and special projects as assigned

Skills

Proven ability to manage projects and priorities independently from initiation to completion

Solid understanding of client workflows and software application functionality, including basic knowledge of system interfaces

Skilled at analyzing how multiple systems interact and providing strategic recommendations

Excellent communication and presentation abilities, with experience engaging stakeholders at all organizational levels

Strong analytical mindset with effective problem-solving capabilities

Proficient in optimizing workflows and procedures to enhance efficiency and support client process improvements

Required Experience & Education:

Education: Bachelor of Science (B.S.) in Healthcare, Information Technology, or a related field.

Experience: Minimum of 3 years of professional experience in one or more of the following areas:

Life Sciences or Pharmaceutical industry

Clinical or Public Health Laboratory

Environmental Science or Toxicology Laboratory

Preferred Experience & Education

Minimum of 5 years' experience with healthcare information systems or software products, including at least 1 year of hands-on application work

At least 3 years of experience writing SQL queries (Oracle DB experience preferred)

3+ years of experience in report development using tools such as Telerik, Actuate, or Crystal Reports

1+ years' experience with programming languages (e.g., C#, Java, Python)

Minimum of 1 year of experience in a consulting or implementation-focused role

• 25-50% Travel may be requiredThis job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!