Tourist Information Counselor - Commonwealth of Pennsylvania : Job Details

THE POSITION

If you have a genuine enthusiasm for assisting travelers and equipping them with essential information for their adventures, the Franklin County Welcome Center has an exciting opportunity for you. They are seeking a Tourist Information Counselor to become an integral part of their team. In this role, you will be instrumental in providing visitors with exceptional support, insightful guidance, and valuable resources that will significantly enhance their travel experiences. Your ability to deliver accurate and helpful information, combined with your enjoyment of engaging with diverse individuals, makes this position an ideal fit. Do not miss the chance to apply today and contribute to creating memorable journeys for those who visit!

DESCRIPTION OF WORK

In this position, you will be tasked with providing outstanding customer service to a diverse range of stakeholders at the PennDOT Welcome Center. This includes not only the traveling public but also partners in the tourism sector, internal customers, employees, and vendors. Your main responsibility will involve assisting visitors by offering vital information about their stay in Pennsylvania, such as directions and accommodation options, which will help to promote and enhance travel experiences throughout the state. Moreover, you will be instrumental in advancing PennDOT's tourism outreach efforts and strengthening industry partnerships through a variety of initiatives, including special programming, informational tours, travel shows, and other related events. You will also be expected to undertake additional travel-support tasks as directed by your supervisor or division manager. Effective and proactive communication will be key to optimizing the operations of the Welcome Center Division, and you will be required to liaise directly with the Tourist Information Supervisor to address any inquiries, concerns, or suggestions related to the staff and operations of the Welcome Center.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday Temporary hours of operation are 9:00 AM to 5:30 PM.
• This position includes reporting to work during periods of inclement weather, unless directed otherwise, as part of PennDOT's mission is to serve the traveling public.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border.

• You must have the ability to report to work within 1-hour of being called in.

• You must have front facing public contact experience.

• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public.
• Indicate highest level of education achieved.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.