TM1 Support Analyst - Pepsi : Job Details

Join to apply for the TM1 Support Analyst role at PepsiCo

Join to apply for the TM1 Support Analyst role at PepsiCo

OverviewPepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate “vertical” planning for Business Units (BUs) or markets, and “horizontal” planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo organization.

OverviewPepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate “vertical” planning for Business Units (BUs) or markets, and “horizontal” planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo organization.The support team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and maintaining stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments.The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various design & development teams.ResponsibilitiesThe candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.Key Accountabilities Includes following for Mosaic Solution:

• Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
• Subject matter expert (SME), responsible for resolving incidents and for continuous communication about incident status.
• Act as a resolver and communicate with the customer as required.
• Member of a technical, operations and application management team.
• Monitor the team's tickets queue for their service, self-assign tickets to themselves or directly work on tickets assigned by the Service Controller.
• Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
• Handle ticket escalations to the Service Controller.

Compensation and Benefits:

• The expected compensation range for this position is between $69,900 - $117,000.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 5% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

QualificationsKey Skills Required

• Bachelor degree
• 4-5 years experience with TM1 Cognos Planning Analytics
• 5-7 years of Information Technology or Finance experience

Technical Skills

• IBM Planning Analytics Modeler
• IBM Planning Analytics Turbo-Integrator
• IBM Planning Analytics Rules and Feeders
• IBM Planning Analytics Dimensions and Cubes
• IBM Planning Analytics Excel PAfE
• SQL, MySQL
• ODBC driver
• SAP exposure
• Service Now, Jira or other ticketing tools

Personal Skills

• Understanding of the Financial Closing and Forecasting process.
• Knowledge of Project Management.
• Strong Interpersonal and Communication skills.
• Good verbal and written Communication.
• Strong Stakeholder management.
• Self-motivation and ability to stay focused.

EEO StatementOur Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender IdentityIf you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.Please view our Pay Transparency Statement

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesManufacturing and Food and Beverage Services

Referrals increase your chances of interviewing at PepsiCo by 2x

Sign in to set job alerts for “Support Analyst” roles.

New York City Metropolitan Area 2 weeks ago

New York City Metropolitan Area 2 weeks ago

Roslyn, NY $52,000.00-$58,240.00 1 month ago

New York City Metropolitan Area $40.00-$50.00 2 weeks ago

New York City Metropolitan Area $120,000.00-$130,000.00 3 weeks ago

New York City Metropolitan Area 1 week ago

New York City Metropolitan Area $20.00-$25.00 3 weeks ago

New York City Metropolitan Area $70,000.00-$75,000.00 4 weeks ago

New York City Metropolitan Area $80,000.00-$95,000.00 2 weeks ago

New York City Metropolitan Area $80,000.00-$90,000.00 3 weeks ago

New York City Metropolitan Area $80,000.00-$100,000.00 3 weeks ago

New York City Metropolitan Area $90,000.00-$130,000.00 3 weeks ago

New York City Metropolitan Area $25.00-$37.00 1 day ago

New York City Metropolitan Area $60,000.00-$75,000.00 2 days ago

New York City Metropolitan Area $80,000.00-$90,000.00 17 hours ago

Technology Support – Applications Specialist

New York City Metropolitan Area 2 weeks ago

New York City Metropolitan Area $55,000.00-$70,000.00 3 weeks ago

New York City Metropolitan Area $80,000.00-$90,000.00 10 hours ago

Greenwich, CT $70,000.00-$80,000.00 2 days ago

New York City Metropolitan Area 1 week ago

New York City Metropolitan Area $70,000.00-$110,000.00 1 day ago

Product Support Specialist - Unilever Food Solutions

Englewood Cliffs, NJ $69,360.00-$104,040.00 2 weeks ago

New York City Metropolitan Area 9 hours ago

Desktop Support Engineer - World-Leading Hedge Fund - $160,000 - NYC

New York City Metropolitan Area 2 days ago

Product Support Specialist (Remote Working USA)IT Support Specialist / Hybrid / Manhattan, NY

Queens, NY $65,000.00-$75,000.00 6 days ago

New York City Metropolitan Area 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr