Tier 3 Help Desk Support Specialist - SAIC : Job Details

Join to apply for the Tier 3 Help Desk Support Specialist role at SAIC

2 days ago Be among the first 25 applicants

Join to apply for the Tier 3 Help Desk Support Specialist role at SAIC

Job ID 2507988Location WASHINGTON, DC, USDate Posted 2025-07-29Category Information TechnologySubcategory Network TechnicianSchedule Full-timeShift Day JobTravel NoMinimum Clearance Required TS/SCI With PolyClearance Level Must Be Able to Obtain NonePotential for Remote Work NoDescriptionSAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.SAIC is seeking Tier 3 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.The ideal candidate will be located in the National Capital Region.

• Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025**

The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to

• Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment
• Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support
• Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders
• Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance
• Identify and document underlying causes of recurring issues and implement long-term solutions
• Troubleshoot and resolve complex hardware, software, and network issues
• Develop and maintain documentation of systems, processes, and troubleshooting procedures

Qualifications

• Active TS/SCI with Polygraph
• Experience supporting the Intelligence Community (IC)
• Excellent customer service and interpersonal skills - strong focus on creating a positive user experience
• Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree
• Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support
• Experience with ITIL processes and best practices
• Strong leadership and mentoring abilities

Desired Qualifications

• Experience using JIRA for service desk management
• CompTIA Security+ Certification
• CCNA Certification
• AWS Certification

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesComputer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

Referrals increase your chances of interviewing at SAIC by 2x

Sign in to set job alerts for “Help Desk Support Specialist” roles.

Washington, DC $60,000.00-$75,000.00 6 days ago

Silver Spring, MD $58,000.00-$68,000.00 1 week ago

Washington, DC $65,000.00-$75,000.00 1 week ago

Arlington, VA $58,000.00-$63,000.00 3 weeks ago

On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri

Washington Highlands, MD $40.00-$45.00 1 day ago

Washington, DC $54,000.00-$59,000.00 5 months ago

On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriService Desk Technician (Monday-Friday 7am-4pm)

Reston, VA $104,000.00-$166,000.00 2 weeks ago

Bethesda, MD $82,754.00-$90,000.00 3 weeks ago

Washington, DC $65,000.00-$75,000.00 6 months ago

OCTO - DCPS Helpdesk Specialist Entry Level

Washington DC-Baltimore Area $30.00-$37.00 3 months ago

Service Desk Technician (Intermediate-Level)

Adelphi, MD $41,000.00-$69,000.00 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr