Ticketing Associate - Steppenwolf Theater : Job Details

Job DetailsJob Location 1700 N HALSTED ST - CHICAGO, IL Salary Range $20.28 - $20.28 Hourly DescriptionSteppenwolf Theatre Company Now celebrating its 50th Anniversary Season, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors, playwrights and stage managers. Steppenwolf's artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of inclusivity, collaboration and accountability. To that end, we attempt to use an anti-oppressive and anti-racist lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate, together, our complex world. Steppenwolf Theatre Company is seeking candidates to join its team of highly skilled Full-TimeTicketing Associates. Ticketing Associate maintains Steppenwolf's smooth and efficient customer service while assisting patrons with all ticket-related transactions using Tessitura CRM. All associates serve as a resource for questions about the Steppenwolf experience, assisting patrons by phone, email and in person; however, the full-time Associate also provides guidance, support and supervision to their colleagues when requested, assisting them in day-to-day box office tasks. Evening and weekend hours are required. A laptop and other necessary equipment will be provided. This is a hybrid work from home/in-person position. Hours for each will be determined by the scheduling Supervisor monthly. Duties:

• Using Tessitura CRM, process ticket and membership transactions for patrons by phone, in person and via email: sell and exchange tickets; sell memberships; sell gift certificates; donate tickets and cash; process ticket value from cancelled shows; assemble membership cards, gift certificates and other ticket mailings
• Serve as a knowledgeable resource for patron questions by phone, email and in person: troubleshoot virtual content, maintain knowledge of parking, accessibility and neighborhood restaurant options, and recommend ticket and membership options to suit patrons' needs
• Prepare and work will-call shifts, packaging, distributing and re-printing tickets, assisting with line management and directing patrons around campus
• Take on some supervisory responsibilities when requested: project manage ticket processing and data entry projects (comp request documents etc.); serve as Lead Associate at an increased pay rate, answering Associate questions, performing minor technical troubleshooting, and serving as point of escalation for difficult interactions
• Other ticket processing, patron communication and database hygiene: assist Audience Services with other data entry, ticket and membership processing as requested, make occasional informational outbound calls to patrons
• Helping patrons with show-by-show upgrades
• Data clean-up as necessary

QualificationsThe successful candidate will be able to:

• Be patient and solve problems independently, maintaining a calm demeanor
• Multi-task while paying close attention to details
• Learn and retain policies and procedures
• Adapt quickly to changing procedures and new information

Required skills/experience:

• Customer service experience, preferably in a box office or other fast-paced setting
• Computer proficiency includes use of Microsoft Office, instant messaging and web browsers.
• Superior phone skills and confidence interfacing with the public
• Ability to multi-task and handle complex questions with confidence
• Experience with ticketing software preferred; Tessitura experience is ideal but not required

This position reports to the Associate Director of Audience Services and Audience Services Supervisor and works as part of a team of trained associates. Paid training will be provided. Compensation: This position is $20.28 an hour with excellent benefit package for full time employees, including medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, vacation pay, paid sick time, personal days, Ventra transit benefit program, employee assistance program and 401(k) matching retirement program.The Steppenwolf Theatre Audience Services is governed by a collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750. How to apply: Interested candidates should submit a cover letter, resume and three references through the link provided. About Steppenwolf:Steppenwolf Theatre Company is the nation's premier Ensemble Theater with 49 members who are among the top actors, playwrights and directors in the field. Thrilling, powerful, groundbreaking productions - fromBalm in GileadandGrapes of WrathtoAugust:Osage County, Downstate andThe Brother/Sister Plays - have made this theatre legendary. Founded in 1976, Steppenwolf started as a group of teens performing in the basement of a church.Today, the company's artistic force remains rooted in the original vision of its founders: an artist-driven theatre, whose vitality is defined by its appetite for bold and innovative work. Every aspect of Steppenwolf is rooted in its Ensemble ethos, from the intergenerational artistic programming to the multi-genre performance seriesLookOut, to the nationally recognized work of Steppenwolf Education and Engagement which serves nearly 15,000 teens annually. Whilegrounded in the Chicago community, more than 40 original Steppenwolf productions have enjoyed success nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Steppenwolf also holds accolades that include the National Medal of Arts, 12 TonyAwards, two Pulitzer Prize-winning commissions and more.Led by Artistic Directors Glenn Davis and Audrey Francis, Executive Director Brooke Flanagan and Board of Trustees Chair, Keating Crown - Steppenwolf continually redefines the landscape of acting and performance. Steppenwolf Mission: Steppenwolf strives to create thrilling, courageous and provocative art in a thoughtful and inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity, empathy and joy. We invite you to join our ensemble as we navigate, together, our complex world. steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr. Steppenwolf Core Values: Equity + Inclusion Integrity + Curiosity Courage + Collaboration Accountability + Leadership NO PHONE CALLS OR EMAILS PLEASE Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Steppenwolf complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.