Testing Center Program Specialist - Santa Fe Community College : Job Details

Compensation:$45,030 - $56,295Compensation Type:SalaryEmployment Type:RegularScheduled Weekly Hours:40E01Department:Academic AdministrationPosition SummaryProvides specialized academic, licensure and professional certificate testing services for SFCC and the surrounding community. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement.This position will be located onsite in Santa Fe, New Mexico.Duties & Responsibilities

• Implements the Center's various testing programs while ensuring compliance with federal and state regulations; maintains testing schedules, eligibility requirements, and registration procedures; administers examinations while maintaining test security; ensures candidate eligibility; conducts examinee intake; maintains detailed testing files
• Oversees the secure storage of all paper-based tests.
• Administers computer based tests, including the management of multiple access passwords; prints results, generates reports, and troubleshoots technical problems.
• Answers telephone and greets visitors; provides accurate general and test-specific information and assistance.
• Maintains partnerships with external agencies and test vendors.
• Maintains the Testing Center web pages.
• Enters data to electronic databases; enters placement test scores, corrects errors, and locates student information.
• May supervise assigned student employees
• Creates and revises Testing Center forms and literature, including employee training manuals, registration and procedures informational handouts, and the emergency plan.
• Participates in the facilitation of the operations of the Testing Center; assists in managing the operations of the Center in the Manager's absence.
• Partners with Adult Education, The Welcome and Advising Center, and Financial Aid staff in assisting students.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of student confidentiality principles and practices.
• Knowledge of test security practices for paper-based and computer-based tests.
• Knowledge of general office procedures and filing systems.
• Knowledge of data collection and interpretation methods.
• Knowledge of student services resources and student retention philosophy and practices.
• Knowledge of computers and job-related software programs, including multiple protocols for test vendors.
• Skill in the use of internet-based testing platforms.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
• Ability to resolve conflicts.
• Ability to maintain accurate records.
• Ability to prepare detailed reports.
• Ability to provide personal advisement and guidance to students and other customers.
• Ability to exercise clear and independent judgment when making decisions in addressing issues that arise with respect to examinee, student or faculty requests or concerns, test administration and test security.
• Ability to locate information about individual test policies as the need arises.
• Ability to enforce testing center, third party, and test vendor policies.

Minimum Qualifications:

• Bachelor's Degree in education or a related field.
• One (1) year related experience such as teaching, evaluating and/or advising students.
• Equivalent related experience may be substituted for education on a year for year basis
• Must be able to be approved as a proctor by Pearson Vue, College Board, Educational Testing Service, Meazure Learning, Metro, and others as required.

Preferred Qualifications

• Bilingual (English/Spanish)

Best Consideration Date: 08/13/25Physical Demands

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
• The work is typically performed in an office.
• Evening hours may be required.

Work Hours

• Typically, Monday - Friday, 8:00 am to 5:00 pm. May be required to work after hours and weekends.

Instructions to Applicants: Please add the following documents to your application in the Resume Drop Box section of your application. Any applications that do not contain the following documents will not be considered.

• Resume
• Cover Letter

Notice of Background Check and Education Verification:All offers for employment with Santa Fe Community College (SFCC) are contingent upon the candidate having successfully completed a criminal background check. Some positions may require further educational verification to ensure compliance with our accreditation standards.Additional Comments to Applicants:Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC's Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may.EEO Statement:As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.ADA Statement:The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.SFCC Recruiting Statement:Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC's mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community!For additional jobs apply at