TES Veterinary Customer Service Rep (all shifts) - Alabama Staffing : Job Details

The College of Veterinary Medicine is hiring TES Veterinary Customer Service Representatives. This role will be responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to the veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Day shift will be scheduled between the hours of 6am 6pm, Mon Fri. Overnight shifts will be between 6pm 6am, Mon Fri. Some weekends and occasional holidays will be necessary. Total hours per week and shift details will be discussed at interview and upon hire. Flexibility is necessary.

Essential Functions:

• Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
• Communicates frequently with the clinical team regarding patient/client needs and expectations.
• Receives and screens telephone calls.
• Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
• Determines appropriate course of action, referral, or response.
• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
• Discharges clients in a timely and appropriate manner.
• Addresses any past accounts or financial follow-ups.
• Confirms client does not have any further clinical questions.
• Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Why Work at Auburn?

• Life-Changing Impact
• Culture of Excellence
• We're Here for You
• Sweet Home Alabama
• A Place for Everyone

Minimum Qualifications:

• High School Diploma or equivalent
• Expectations: Medical Office Experience

Desired Qualifications:

• Experience in a referral veterinary practice is highly desired.
• Excellent written and interpersonal communication skills, including public speaking skills and customer service skills.
• Experience with medical software such as an electronic medical record, practice management software, scheduling system, billing system, etc.
• Education beyond the high school diploma or equivalent from an accredited institution is desired.
• The successful candidate will possess excellent stress management and critical thinking skills.

Salary Range: $15.00 - $16.00/hour based on experience (shift differentials provided for overnight shifts)

Work Hours: Day shift is between 6am - 6pm, Mon - Fri. Overnight shift is between 6pm - 6am, Mon - Fri. Some weekends and holidays will be necessary. Total hours per week and shift details will be discussed at interview.

City position is located in: Auburn

State position is located: Alabama

Equal Opportunity Compliance Statement: It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

Special Instructions to Applicants: