Territory Service Manager - Zip Water North America : Job Details

Zip Water North America provided pay range

This range is provided by Zip Water North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $95,000.00/yr

Additional compensation types

Annual Bonus

Role Overview:

At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations.

Location: Ideally needs to be based in / near New York City / Long Island, servicing New York Metro/Long Island and surrounds, with ability to travel to customers in surrounding states/regions as needed (NJ, New England).

The Territory Service Manager role is responsible for providing hands-on installation and service repairs within the NY region (responsible for NY Metro & surrounds) as the market is developed and will evolve to be more heavily weighted on product training on installation and service to other service organizations established.

This role comes with a competitive compensation package including base, bonus, company vehicle and comprehensive benefits.

This challenging position offers an excellent career path and opportunity to work for a global organization that promotes from within and rewards success. A trade qualification and/or experience in the appliance, coffee machine, plumbing, and or HVAC repair industries would be highly regarded; full training, including factory training will be provided.

Specific Job Function:

Territory Development:

• Understand the objectives within your region to achieve key performance metrics related to installation and Zip care plans.
• Work with your Regional Service Manager on the technical training programs for distributors, resellers, and service providers, ensuring they are well-versed in product knowledge and service protocols.
• Collaborate with your Regional Service Manager, National Service/Training manager and Zip Australia on training materials to ensure alignment with the latest product information and service standards.
• Stay proficient on the latest in installations, service visits, and handling warranty service requests.

Service and Operational Excellence:

• Drive territory growth in optimizing installation and aftercare plans in sales and service for your Territory.
• Stay in tune with all the service platforms in your Territory, and continue to enhance third-party partnerships where needed, to support Zip's growth objectives.
• Develop strategies for continuous improvement in service delivery and customer satisfaction.

Customer Relationship Management:

• Build and maintain strong relationships with customers, Zip team members, and dealers to ensure compliance, quality, and trust.
• Utilize Salesforce CRM to track and manage customer interactions, service calls, and performance metrics for Installation, and Zip Care enhancement in your territory.

Service Expectations and Standards:

• Understand your Territory service goals tied to revenue generation, service excellence, and customer satisfaction.
• Adhere to Zip's uniform and PPE standards, maintaining a professional appearance and presentation.
• Responsible for your truck stock inventory levels, and maintenance of your service vehicle, ensuring they are equipped to meet service demands and comply with Zip's brand requirements.
• Lead by example fostering a good culture of continuous learning and improvement.

Qualifications:

• Associates degree or equivalent years of experience.
• 3 - 5 years' experience in the appliance, coffee machine, plumbing, and/or HVAC industries is highly regarded. Drinking water treatment or dispensing related industry beneficial.
• Ability to travel 5 days a week in a service van.
• A regionally recognized appliance repair or trade certification is preferred.
• Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.
• Exceptional planning and time management skills, training facilitator, and the ability to work unsupervised.
• Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM.

We offer competitive compensation & benefits including: Medical, Dental, Vision, life, 401(k), Paid time off, Additional voluntary benefits.

Culligan is an Equal Opportunity Employer; to learn more please visit - us.zipwater.com / culligan.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Training

Industries

Appliances, Electrical, and Electronics Manufacturing, Consumer Services, and Water, Waste, Steam, and Air Conditioning Services

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