Terminal Clerk II - Estes Express Lines : Job Details

Answer telephones with a heavy call volume and direct calls with accuracy Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies Prepare all paperwork and the repackaging of all OS&D freight Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management Maintain a clean and organized OS&D area Contact customers and coordinate delivery times to schedule appointments for freight delivery Identify freight bills requiring special delivery instructions Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer Investigate, resolve, and respond to inquiries from customers regarding overa...Clerk, Terminal, Freight, Operations, Transportation