Tenet Hospital Chief Operating Officer - Various Markets - Tenet Healthcare : Job Details

Position Summary

The Chief Operating Officer has responsibility for day-to-day operations of the facility and related services, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. The Chief Operating Officer will promote the facility's position and image; reflective of the mission, standards and values of the facility, Tenet and the communities served.

Functional Expectations & Requirements

The Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans to optimize the long-term potential of the facility.

Other Specific Challenges Include

• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
• Establish a plan to address productivity, operational performance, staff retention and satisfaction.
• Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker.
• Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
• Create an environment that supports employee satisfaction, improved service, and quality. Initiate a strategic process that addresses continuous measurable improvement.
• Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as concerns physicians, employees and the community.
• Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
• Ensure positive employee relations and trust through communication, education, consistency, and dependability.

Organizational Leadership - Expectations & Requirements

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, defined within five areas critical to performance.

Optimize Execution

• Establishes realistic and aggressive team/individual goals, and action plans that deliver results (e.g., tasks that lead to the renovation of patient rooms).
• Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge (e.g., rounds with employees, physicians, patients).
• Optimizes facility's financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner (e.g., staffing ratios, throughput, quality initiatives, supply cost initiatives).
• Understands and communicates Balanced Scorecard metrics and targets to the organization (e.g., reviews BSC performance and builds action for lagging areas with Department Directors).

Use Astute Judgment

• Demonstrates high-level complex problem-solving abilities.
• Uses quantitative analyses to define and support facility goals (e.g., financial business cases for expansion).
• Understands business development and physician recruitment strategies that lead to a competitive advantage.
• Working knowledge of patient care standards reflected in federal and state regulation (e.g., JC accreditation, HCAHPS).

Lead Boldly

• Takes decisive operational action in high-stakes situations or times of crisis and uncertainty (e.g., local disasters).
• Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.
• Seeks and champions new ideas and initiatives that create operational/strategic advantage.
• Decisively confronts and resolves issues or barriers to success (e.g., physician concerns about new clinical processes).
• Assumes CEO responsibilities in absence of CEO (i.e., second in command).

Apply Financial Insights

• Understands financial indicators and delivers year-over-year improved financial performance.
• Uses financial and productivity analysis to make decisions and improve opportunities.

Drive Organizational Success

• Builds consensus across disparate facility managers, physicians, and home office staff with competing priorities and goals.
• Engages in team strength assessments and recruitment plans to meet current and future talent needs.
• Collaborates with the facility's leadership team to pursue growth, implement new processes, and address challenges.
• Provides ongoing feedback and measurement to ensure performance against plan and course correction for direct reports.
• Partners effectively with medical staff to continually improve quality and services.

Candidate Experience, Attributes And Education Requirements

A minimum of ten years of successful progressive healthcare/facility management experience. A demonstrable record of significant career progression, culminating in a senior management position as either a Chief Operating Officer, Senior Operations Officer, or Chief Executive Officer in a progressive, financially sound hospital system.

• High-level, complex problem-solving abilities in groups and one-on-one situations.
• Success in leading process improvement initiatives in a tertiary facility.
• Experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.
• Expertise in quantitative analysis to support facility goals and objectives.
• Decisive leader with the ability to understand physicians' viewpoints and work in the best interest of patients and the facility; strong physician relations.
• Proven success balancing cost/quality and productivity improvements with medical staff.
• Experience in a system with strong employee, physician and patient satisfaction, quality, and outcomes programs.
• Understanding of information systems related to accounting, decision support, cost management, and revenue enhancement.

Professional Attributes

• The ability to maximize revenue potential with awareness of compliance issues.
• Supportive development of staff and performance improvement in a team environment.
• Open to change and able to adapt to new information and conditions.
• Attention to detail with strong analytical and financial skills.
• Encourages open dialogue, delegates authority, and drives accountability and excellence.
• Capable of assuming higher leadership roles in a hospital system.
• Experience coordinating initiatives across multiple functions (HR, finance, IS, lab, pharmacy).

Personal Attributes

• Highest integrity and credibility; earns respect with peers and medical staff.
• Active listening, clear directions, ongoing dialogue with employees.
• Excellent oral and written presentation skills; articulate and courteous.
• Collaborative manager who empowers team members to participate.

Education/Certifications

An undergraduate degree from a recognized institution is required; MBA/MHA or equivalent is preferred.

Compensation

A competitive compensation program will be tailored to the selected candidate, including base salary, performance bonus, comprehensive benefits, and relocation assistance.

Travel

Minimal.

Tenet complies with applicable vaccination laws. If offered and required to vaccinate, provide proof of full vaccination or approved exemption prior to start date, with regular testing if exempt.

Employment practices will not be influenced by race, color, religion, sex, national origin, age, disability, or other protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in undue hardship.