Tenant Services Coordinator, Hillside Senior Apartments - RiseBoro Homecare : Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the general supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. Specific responsibilities include:Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro s missionComplete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectivesProvide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention servicesEnsure tenants maintain the housing subsidy and the benefits required to remain in permanent housingHelp tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as neededAssist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as neededEducate residents on the available on-site services and other community resourcesPrepare and maintain up-to-date records and resident files, and outcomes, including residents personal and eligibility information, records of services provided, and all relevant correspondenceConduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilitiesCommunicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hoursEscort tenants to appointments i.e., medical or government agency appointments when appropriate and as neededOther related duties as required by the SupervisorCOMPETENCIESExperience in social services setting preferredExperience in customer or client services requiredExcellent verbal and written communication requiredBilingual English/Cantonese or Mandarin speaker requiredStrong interpersonal skills and ability to advocateAbility to be a team player and the willingness to work with a diverse populationAbility to problem solve and work with a high level of autonomy requiredExcellent organizational skills and ability to adequately manage time requiredAbility to be flexible and adaptable required; weekends and evening hours as neededCommitment to RiseBoro s mission, vision, and valuesAbility to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresentedcommunitiesCommitment to supporting communities who have experienced systemic oppressionandbias(e.g., peopleofcolor, LGBTQ+people,immigrants,justice-involvedpersons, etc.)EDUCATION AND EXPERIENCEBachelor s Degree required; Bachelor s Degree in social work, psychology, or a related human services field of study preferredA minimum of one (1) year of experience in customer or client services requiredEEO/Affirmative Action Policy StatementIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.