Temporary (up to 18-months) Customer Service Associate - Call Center - San Antonio Water System : Job Details

The Customer Service Associate positively responds to routine account and/or service inquiries from San Antonio Water System's customers via phone, email, internet, or in person from a call center, department, or customer contact center. Answers questions regarding new and existing services which may include billing, termination of service, impact fee amounts or infrastructure location. Customer Service Associate may prepare Impact fee statements, process payments or negotiate payment arrangements with customers. Anticipates concerns by proactively suggesting appropriate service and program offerings that meet the customer's needs. ESSENTIAL FUNCTIONS - Responds to customer interactions via the phone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication. Develops a rapport with internal/external customers by greeting customers by name and demonstrates account ownership. Answers customer's question or solves the pr...Customer Service, Associate, Call Center, Service, Customer, Retail