Temporary Shop Manager, Bloomingdale's Sherman Oaks - Max Mara Fashion Group : Job Details

Temporary Shop Manager, Bloomingdale's Sherman OaksTemporary Shop Manager, Bloomingdale's Sherman Oaks

1 week ago Be among the first 25 applicants

• Assist stylists in the absence of store management
• Gain new clients by meeting conversion goals and continue to service the existing client base through personalized follow-ups and relationship-building.
• Resolve customer service issues swiftly and professionally, ensuring complete customer satisfaction.
• Ensure customers' needs are surpassed without hesitation, going above and beyond to provide exceptional service.
• Consistently meet/exceed both store and individual sales goals, including Key Performance Indicators (KPIs).
• Ensure customers' needs are surpassed without hesitation.
• Consistently meets/exceeds both store and individual sales goals, including KPI's
• Maximize the customer experience
• Maintain a positive outlook and professional demeanor while supporting company initiatives
• Maintain an up-to-date knowledge of current promotions, loyalty programs, and company-wide campaigns to provide clients with accurate and timely information.

Staff Partnership

• Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office
• Demonstrate leadership skills by stepping in to lead shifts when needed and assist in motivating the team to achieve store objectives.
• Foster an inclusive, respectful work culture that encourages collaboration and a shared commitment to excellence.

Shop Operations

• Consistently adhere to company policies, procedures, and guidelines, ensuring smooth day-to-day operations.
• Possess a strong working knowledge of the POS system, troubleshooting technical issues as needed.
• Effectively communicate all store-related issues or concerns to the Store Manager when unable to resolve them independently.
• Perform opening and closing duties as required, ensuring the store is prepared and secure for each business day.
• Use time effectively when not actively servicing clients, including maintaining stock levels, organizing product displays, and assisting in inventory management.
• Demonstrate accountability for protecting MaxMara assets and minimizing shrink by following all security and operational protocols.
• Coordinate and assist with the timely execution of storewide visual and operational updates in line with corporate directives.

Store Visuals + Merchandising

• Lead and assist in the execution of visual merchandising changes, ensuring consistency in store layout, signage, and product placements.
• Regularly inspect the store's visual standards to ensure the environment remains aligned with Bloomingdale's aesthetic and customer expectations.
• Conduct daily visual walkthroughs to ensure the store is fully stocked and that products are in their designated spots, adhering to visual merchandising guidelines.

Required Skills/Education:

• Minimum 3-4 years of Retail experience; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively

Max Mara is an Equal Opportunity Employer. M/F/D/V

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeTemporary

Job function

• IndustriesRetail Apparel and Fashion

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